Program Consultant

Title: US Benefits Program Consultant

Location: Boston, Massachusetts

Full time

ID: JR25080057

Job Description:

As a key member of our benefits team, you will play a role in achieving a Better benefits experience for our active John Hancock colleagues and former colleagues. We're looking for someone who is forward thinking, can solve complex problems, and is able to comfortably work with our colleagues and their families where appropriate.

The US Benefits Specialist is a member of the Global Health and Wellbeing Team focused on US Benefits Operations and Vendor Management, reporting to the Head of US Benefits. This role is responsible for US benefits program operations oversight and management.

Key Responsibilities:

• Manage benefits administration process, including managing our third-party benefits administrator and collaborating with internal stakeholders including Finance, Payroll and Employee Relations ensuring a favorable experience for our colleagues, retirees and plan participants

• Coordinate with our third-party benefits administrator to ensure benefits information is reflected accurately and being administered correctly, both throughout the year and in preparation for annual enrollment

• Coordinate with outsourced benefits administration vendor to ensure benefits data is managed accurately.

• Participate in vendor calls on service delivery and report on vendor performance.

• Collaborate with external vendors and internal departments to resolve any issues related to benefits administration promptly and efficiently.

• Management of benefits administrator including aiding in research and resolution of escalated member issues, conducting weekly calls as necessary to manage vendor operations, recommend plan changes or program enhancements based on organizational strategic goals

• Identify opportunities for benefit process improvement and partner with stakeholders to implement automation/enhancements

• Support program compliance, vendor performance tracking, audits and reporting

• Play a key role in annual enrollment planning, communications, and execution

• Manage and/ or perform ad-hoc benefits projects on behalf of the Global Benefits and Wellbeing Team as necessary

Qualifications:

• 3+ years experience with US benefits administration

• Proven vendor management and relationship building skills

Required:

• Proven project management experience

• Experience with complex HRIS, payroll and vendor integrations

• Proficient with Microsoft Applications

Preferred:

• Experience leading benefits operations

• Experience in large multi-state organizations

• Knowledge of benefits compliance and regulatory requirements

• Experience with Workday

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. 

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Boston, Massachusetts

Working Arrangement

Hybrid

Salary range is expected to be between

$71,550.00 USD - $119,250.00 USD

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)