Product Support Specialist

Title: Product Support Specialist - Remote Work!

Location: Charlottesville, VA, US, 22911

Workplace: Hourly

Department: Quality

Job Description:

At Perrigo, we are driven by our mission to Makes Lives Better Through Trusted Health and Wellness Solutions, Accessible to All. We are proud to be a Top 10 player in the European Consumer Self-Care market and the largest U.S. store brand provider of over the counter and infant formula. Dedicated to providing The Best Self-Care for Everyone, we are the people behind the brands you trust. We are Opill®, Compeed®, Solpadeine®, NiQuitin®, ACO®, and many more. We Are Perrigo. We are committed to enhancing the wellbeing of our colleagues and consumers alike. We pride ourselves on fostering an inclusive, collaborative culture where each person can experience a sense of belonging.

Description Overview

Please note: REMOTE WORK! 

This position will report through the Perrigo team based in Virginia, but will work remotely. More information can be discussed at interview.  The selected candidate must reside in and work remotely from the United States.

This position is responsible for performing the functions associated with responding to and handling of questions, complaints and inquiries for assigned product lines owned, manufactured or distributed by Perrigo or its subsidiaries.

Schedule - Monday - Friday from 8:00 AM to 5:00 PM Eastern time

The starting hourly rate is $17.65

Scope of the Role

• Performing customer service tasks to promote positivity and collaboration to serve and satisfy our consumers 100% of the time.
• Achieving Call Center standards in regard to quality and promoting the Perrigo business within.
• Ensures all reports are processed in accordance with established company procedures, regulations and standards.
• Provides assistance and education to consumers via telephone and email correspondence. 

Experience Required

• High School diploma required
• 3 years of professional work experience in customer service, with expertise in phone support.
• Experience in customer interviewing techniques related to product support and complaints, preferred
• Excellent written and oral communication skills with strong interpersonal skills.  
• Computer literacy is required, with experience in Microsoft Word and Excel.
• Strong ability to work in a fast pace stressful environment, handling a high volume of calls and assignments on a daily basis.
• Ability to focus on service excellence to all customers in a clear, effective, courteous and professional manner.
• Ability to multi task to resource documents while speaking with the consumer.
• Demonstrated accuracy and thoroughness and ability to look at ways to improve and promote quality.
• Ability to work independently
• Ability to speak French (Preferred) 

 

Internet Requirement:

Employees hired into the Perrigo Contact Center must establish and maintain a wired, broadband, or fiberoptic internet connection for the duration of their employment. The employee is responsible for ensuring both a primary and backup connection to the Perrigo network at their own expense to support uninterrupted operations.

Benefits
We believe our people are our greatest asset. Alongside competitive compensation, we offer benefits tailored to supporting you and your family, as well as career development opportunities to ensure you feel valued and supported, both professionally and personally.

Find out more about Total Rewards at Perrigo. 

Hybrid Working Approach
We love our offices and the setting they provide for in-person collaboration and celebration. But we also appreciate the opportunity to work remotely can energise you too, so we promote flexibility with the ability to work two days a week from home in many roles.

We are proud to be included in the Forbes list of "America's Best Employers by State 2024". Find out more here

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law.  #weareperrigo
Nearest Major Market: Charlottesville
Nearest Secondary Market: Virginia