Product Designer III

Title: Product Designer III

United States

Category Design

Experienced Professional

Job Level Individual Contributor

Remote Yes

Req ID 4797

Full Time

Job Description:

About GitHub

GitHub is the world's leading platform for agentic software development - powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations

In this role you can work from Remote, United States

Overview

We're looking for a Product Designer to help shape intuitive, scalable experiences across Customer Success, Support, Certifications, Community, and Services. In this role, you'll design end‑to‑end solutions for products like support.github.com, self‑service tools, AI‑powered support bots, ML analytics, and certification portals.

You'll work hands‑on from discovery through delivery, partnering with Product Managers, Engineers, and Researchers to explore problems, validate ideas, and craft accessible, user‑centered interfaces. You'll bring clarity to complex workflows, apply systems thinking, and contribute to the evolution of our design system as we build AI‑ and ML‑driven experiences that scale Customer Success at GitHub.

Responsibilities

Design & Delivery

• Design end‑to‑end user experiences including user flows, wireframes, prototypes, and polished high‑fidelity UI for complex product surfaces.

• Rapidly iterate on concepts and working prototypes to explore directions and validate ideas.

• Produce design assets for stakeholders and developers, including interaction flows, mockups, style guides, components, and visual specs.

User‑Centered Research & Validation

• Maintain a user‑centered design approach across all phases of product development.

• Conduct, synthesize, and apply user research, customer development insights, and usability testing to inform design decisions.

• Leverage iterative feedback loops to refine designs and validate hypotheses.

Cross‑Functional Collaboration

• Partner closely with Product Managers, Engineers, Researchers, and cross‑functional stakeholders to frame problems, explore solutions, and prioritize opportunities.

• Communicate clearly and with purpose, using storytelling, rationale, and thoughtful critique to align teams and influence decisions.

• Help PMs assess user needs, constraints, and trade‑offs to guide product direction and roadmap decisions.

Systems Thinking & Design Architecture

• Apply holistic systems thinking to ensure design decisions scale across complex product ecosystems.

• Contribute to and evolve the design system, reusable patterns, component libraries, and design architecture.

• Bring clarity to ambiguous spaces by structuring complex problems and identifying actionable paths forward.

Accessibility & Inclusivity

• Advocate for and implement WCAG-compliant and inclusive design practices that go beyond minimum standards.

• Create experiences that work seamlessly across multiple platforms, including web, mobile, IDEs, terminals, and other environments.

Product Vision & Strategy

• Contribute to long‑term product vision, strategy, and roadmap by shaping solutions to complex user and business problems.

• Prototype and explore AI‑powered concepts, leveraging model capabilities, user behavior insights, and design intuition.

• Lead product work from early discovery and framing through iterative development and final delivery.

Visual & Interaction Design

• Develop visual identity systems, data visualizations, and components that bring clarity, hierarchy, and usability to the product.

• Create polished visual and interaction designs that elevate the overall product experience.

Qualifications

Required/Minimum Qualifications

• 5+ years experience in product or service design

• OR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, or related field AND 3+ years experience in product or service design

• OR Master's Degree in Industrial Design, Product Design, Human Computer Interaction, or related field AND 1+ year(s) experience in product or service design

• OR equivalent experience.

• Experience in Figma and modern design practices, with strong attention to interaction, hierarchy, and polish.

Additional or Preferred Qualifications

• 2+ years of experience shipping products and/or delivering to customers as a result of an end-to-end design process.
• Portfolio showcasing end‑to‑end product design work across diverse user journeys and surfaces.
• Strong communication, collaboration, and storytelling skills across cross‑functional teams
• Familiarity with UX research methods, accessibility standards, and systems thinking
• Bonus: experience with AI, visual systems, or front‑end technologies.

Compensation Range

The base salary range for this job is USD $107,700.00 - USD $285,900.00 /Yr.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

GitHub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager fundamentals

• Model
• Coach
• Care

Leadership principles

• Create clarity
• Generate energy
• Deliver success

Who We Are

GitHub is the world's leading AI-powered developer platform with 150 million developers and counting. We're also home to the biggest open-source community on earth (and 99% of the world's software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We're remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are-because we know that people flourish when they can work on their own terms.

Join us, and let's change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!