Product Designer

Title: Product Designer, Grafana IRM (Remote, UK)

Location: United Kingdom (Remote)

Job Description

This is a remote position. We are looking for candidates in the UK.

 

About Grafana Labs

 

Grafana Labs provides an open and composable monitoring and observability platform built around Grafana, the leading open source technology for dashboards and visualization. There are more than 20M users of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies-including Bloomberg, JPMorgan Chase, and eBay-manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack.

 

The role

 

As a Product Designer at Grafana Labs, you will join a growing Product Design organization of more than 25 designers, researchers, and design leaders distributed across six continents. You will work within a 100% remote R&D organization, so strong, proactive remote communication, collaboration, facilitation, and relationship building skills will be essential to your success.

 

Your primary focus will be to design practical and effective user experiences that make it easy for cyber first-responders to detect, respond to, and learn from incidents with minimal toil. Easy to set up. Easy to use without a manual or photographic memory. Easy to do the task at hand without second-guessing, unnecessary back-and-forth, or completing duplicate steps across the product suite. So they can get back to sleep faster.

 

What impact will your work have? Imagine this scenario:

 

It's 3:30 AM. You have just been woken up by a phone call. With one eye open, still half asleep, you pick up and a robotic voice on the other end immediately rattles off the details of an issue with one of the software systems you support. You acknowledge the alert. Afterall, it is your turn to work the overnight on-call shift. You sit up slowly, muster up the energy to get up and out of bed, and head to your computer to triage and investigate the issue. Struggling to quickly shift from counting the sheep on the insides of your eye-balls, to jumping head-first into a highly technical troubleshooting process spanning multiple systems - not just the Incident Response Management tools that got you up and out of bed in the first place. 

 

The more you investigate, the more you realise that something is seriously wrong. Customers on the other end of the world in totally different time-zones start complaining about being unable to use the service they pay for and rely on. You immediately declare an incident and start paging the right people to troubleshoot the problem with you. Some of them, like you, are being woken up just for this. Support and legal are involved now too. It's a big one. You look back longingly at your warm bed. You know you won't be using it again tonight.

 

Okay, back to the role:

 

Not all software issues become incidents, and not all incidents are as severe as the one described above. Some are really boring. Some are even worse! The solutions you design will often be used by sleep-deprived and stressed-out software engineers doing their best to work through non-linear problem solving processes, remotely with their colleagues, under time pressure, while navigating highly technical workflows that could span the entirety of their organization's Observability stacks.

 

In partnership with the Staff Product Designer for Grafana IRM, you will own the end-to-end design process for Grafana's Incident Response Management solutions. You will be expected to:

 

• Work with peers and leaders across engineering, product management, technical writing, go-to-market, and product design to iterate on and improve our products.
• Document user needs and pain points, design directions, trade-offs, and detailed designs using a variety of product design and visual communication tools.
• Work with researchers, cross-functional collaborators, customers, and Grafana community members to plan and execute formative and evaluative research initiatives.
• Provide pragmatic, cohesive, and highly scalable design solutions that strike the appropriate balance between addressing business, customer, and user needs. 

Over time, you will develop deep expertise in Incident Response Management and the associated customer and user personas, use cases, and workflows. Which will enable you to make a meaningful impact on the user experience your product delivers to Grafana customers, as well as our internal engineering teams (yes, we really do use our own tools!). 

 

You will also have opportunities to learn from and be mentored by senior members of the Product Design team in our department, and across Grafana, by collaborating with them on internal initiatives, helping them evolve new ways of working, and having fun together as the team scales.

 

We would be excited if you bring

 

• Experience designing for developers or other highly technical users


• A portfolio of well-articulated design work that moved the needle on specific business goals, metrics, or KPIs for complex and data-rich enterprise SaaS products


• Ability to make design decisions that appropriately balance business goals, product priorities, customer feedback, research insights, and technical considerations


• Ability to deliver pragmatic, cohesive, and scalable design solutions in a fast-paced environment where industry standards are constantly evolving


• Ability to collaborate with cross-functional teams across multiple locations and time-zones to iteratively ship and evolve products while keeping the end design vision in mind


• Experience working in a fully-remote, fast-paced environment where you are expected to share openly, default to transparency, and embrace your autonomy


• A deep personal desire to seek diverse perspectives, aim for progress over perfection, follow through on commitments, support your peers, and mentor new hires

You would stand out if you can demonstrate

 

• Experience designing mobile apps and cross-platform chat ops experiences for complex and data-rich enterprise SaaS products


• Experience designing Incident Response Management tools or processes for data-rich enterprise SaaS products, critical infrastructure, or other high-stress scenarios


• An understanding of incident response scenarios / practices related to observability, cloud infrastructure, database monitoring, cyber security, and software engineering 


• Other life experiences adjacent to incident response management, like being a volunteer firefighter, disaster relief, paramedic, search and rescue, law enforcement, etc.


• When you apply, please:

 

• Let us know why you want to work at Grafana Labs


• Provide an example of a successful data visualization product/experience for technical users and a sentence or two on what you believe makes it effective

In the US, the base compensation range for this role is 78,919 GBP - 94,703 GBP. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

 

*Compensation ranges are country-specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process.

 

About Grafana Labs: There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.

The perks

Helping you be your best self at Grafana Labs

Vacation

Balance is key. Our team enjoys 30 days of paid vacation each year on top of national holidays, parental leave, and sick leave. We also take a breather on a number of Grafana Shutdown Days each year.

Healthcare

We’re proud to provide health coverage or stipends for our colleagues in the US, UK, Canada, the Netherlands, Sweden, Singapore, and India.

Retirement planning

There’s no time like the present to start saving for your future. We make employer contributions into the retirement accounts of our team members in he US, UK, Canada, the Netherlands, Sweden, Germany, and Australia (additive to salary).

Professional development

On top of a $1,500 annual learning and development stipend, Grafanistas have thousands of on-demand courses at their fingertips to help them grow professionally. Want to attend a conference or training? Go ahead. Just pass on what you learned.

Work location

Vast majority of our roles are fully remote, focused on hiring the best talent and allowing you to perform from the comfort of your home. If you fancy a change of scene, we’ll also reimburse you up to $175 a month for a personal co-working space.

Choice of tech

There’s no one-size-fits-all when it comes to the tech required to do your job. Choose the laptop and accessories you need when you join us, and we’ll refresh them every three years.

Mindfulness

When you join the team, you can sign up for a complimentary subscription to Calm to take advantage of the benefits of mindfulness and meditation. Our wellbeing resource group also organizes sessions run by fellow Grafanistas or external trainers.

Paid parental leave

Grafana offers paid parental leave to all eligible new parents. This offers Grafanistas time to bond with and care for their children in the first year after birth or adoption.

Global Employee Assistance Program

We offer all team members a 100% confidential support service with 24/7 365 access to professionally qualified counsellors and specialists.

Our approach to remote work

We were remote before it was the cool thing to do

Our three founders started Grafana Labs from three different continents, and today our team is spread across 40+ different countries. We communicate asynchronously, work autonomously, and take accountability for our work.

We trust our team members to deliver great work, whatever their location or time zone. Being remote-first enables our team to be based where they feel most productive and to ensure that work and life aren’t in competition. It also creates a huge opportunity for us to hire the diverse perspectives we know will ultimately lead to our success. Just like data, it doesn’t matter where you live.

Being a distributed team doesn’t hold us back from building bonds. We get to know each other using virtual and in-person team events. The best part about that is we get to pick where we meet up, offering us the opportunity to explore the world while we’re getting to know each other (assuming we aren’t in a global pandemic). We’re a close-knit team despite the physical distance between us.

 

Equal Opportunity Employer: At Grafana Labs we're building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways.

 

 

We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we're working hard to make sure that's the foundation of our organization as we grow.

 

 

 

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