Post-Closing Intake Specialist

Title: Post-Closing Intake Specialist

Location: Central Time Zone - Remote

time type

Full time

job requisition id

R013903

Job Description:

Be part of a team that's committed to making a difference. We believe in our work and our customers.

Position Location

Remote Type

Remote

Office Location (if not fully remote):

n/a

Job Description

Post Closing Intake Specialist

This is a contract, limited-term position.

Are you a highly organized and detail-oriented professional with a knack for timely communication and problem-solving? Do you thrive in a fast-paced environment and excel at managing multiple priorities?

We are seeking a Post-Closing Intake Specialist to serve as a critical link between our funded loan pipeline and various internal and external post-closing teams. In this essential role, you will be responsible for overseeing the post-closing intake process, ensuring that all outstanding loan conditions are tracked, assigned, and resolved promptly to facilitate the final purchase of loans by investors.

What You Will Do:

As the central point for post-closing documentation and communication, you will:

• Direct and assign all incoming internal and external suspense items across multiple lines of business based on source, type, and loan phase.

• Monitor and manage the dedicated Post-Closing Intake shared mailbox, serving as the first responder for all inquiries and communications. Triage, resolve, and escalate requests accurately and quickly to the appropriate teams.

• Track and communicate loan deficiency conditions received from multiple sources, including internal reports, email, and manual retrieval from investor websites and portals.

• Proactively monitor the funded pipeline for loans that have been delivered to investors but not yet suspended.

• Engage with external partners (e.g., HFAs, servicers, investors) to obtain up-to-date review status and condition reports.

• Generate and distribute key performance reports for leadership, including investor review turn times, weekly pipeline status, and monthly purchase/suspense reports.

• Maintain data integrity by accurately updating the System of Record (e.g., Encompass) with relevant notes, status changes, and dates.

What You Will Bring:

• 1+ year of related experience, preferably within the mortgage or financial services industry.

• Proven ability to thrive in a fast-paced, high-volume, and constantly changing environment.

• Demonstrated experience in analyzing and interpreting data to make informed decisions.

• Excellent ability to effectively manage relationships and communicate clearly with both internal teams and external business partners.

• Proficiency in Microsoft Excel, including the ability to utilize functions like pivot tables and VLOOKUPs.

• Strong customer service and interpersonal skills.

Our Culture & Values:

You will join a proactive team dedicated to achieving departmental and company goals. We value a positive, inclusive work environment where accountability, continuous improvement, and collaboration are celebrated. We look for individuals who embody our company values in their decision-making and interactions.

Why Join Us?

• Opportunity to play a key role in the final stage of the loan lifecycle.

• Be part of a team that values efficiency and accuracy.

• Work with a collaborative and supportive culture.

Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction.

Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development. Whether you're starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive.

Important Notice to Job Seekers! We’ve been made aware of fraudulent messages falsely claiming to be from Fairway recruiters, including links to assessments. These are not legitimate and are not affiliated with Fairway Independent Mortgage Corporation. We’re working with our Information Security team to address this issue.