Post Closing Coordinator

Title: Post Closing Coordinator

Location: Seattle, WA,  United States

Job Description:

Who we are

Tomo is a digital mortgage company on a mission to eliminate the greed and complexity in lending, helping homebuyers save thousands of dollars. Our AI-driven customer experience makes the lending process faster, less frustrating, and more affordable. By passing these savings directly to homebuyers, we eliminate excessive fees and inflated rates that cost Americans billions each year. Backed by top-tier venture investors, including Ribbit, DST, and NFX, Tomo is poised to become one of the most valuable fintech startups of our generation.

We are intentional about who joins our rapidly growing team-we seek ambitious, team-oriented, and driven individuals who embrace the effort required to win. At Tomo, we seek teammates who have a pattern of success in their lives -whether demonstrated through work, academics, athletics, or personal endeavors. Tomowners lean into the company culture, are energized by our mission and want to have fun at work.

The elevator pitch…

As a Post Closing Coordinator, you will play a crucial role in swiftly delivering closed loans to investors. The loans delivered must meet investor guidelines at first pass as a result of your ability to integrate package requirements from various stakeholders including Tomo team members and third parties (e.g. settlement agents, MERS, warehouse banks, interim servicing etc.). The ideal candidate for this role gets excited about moving quickly, using technology, innovating, and being around customer-centric teammates. You will have a powerful voice with our product development team - if you have long dreamed of fixing and modernizing an LOS then this will be a dream job.

This will be a hybrid role based out of our Seattle office: Mon-Wed on-site, and Thurs/Fri WFH.

What You'll Do:

• Review and verify closed loan packages to ensure that the loans are accurate, complete and compliant and in alignment with industry guidelines
• Deliver appropriate post close paperwork to warehouse lending partners
• Communicate with and task Mortgage Loan Officers, Processors, Closers, Settlement Agents and other counterparties to obtain missing information and documentation for the closed loan package prior to investor delivery
• Responsible to communicate effectively with Loan Officers, Processors and Closers when tasked to contact the customer in relation to identified suspense items
• Swiftly resolve any suspense items identified by the investor
• Stack and image loan packages to industry and investor standards
• Meet shipping expiration deadlines; coordinate with Secondary Marketing if an expiration date cannot be met prior to commitment expiration date
• Register/transfer mortgages in the MERS system
• Run UCDs
• Review and reconcile purchase advice details in Tomo systems
• Manage a pipeline to get collateral from title to deliver to warehouse banks
• Contribute to continuous improvement of the current post-closing process and help identify patterns and processes that may improve upstream business practices
• Ensure files are compliant and regulator review/exam ready before archiving the file
• Ensure any initial payments are collected on the loan when a payment is due in advance of investor loan purchase and subsequent servicing transfer
• Generate Loan Boarding and Transfer reports from LOS and upload to Willow system for "Welcome" and "Goodbye" letters

What Makes You a Great Fit:

• High School diploma or equivalency degree
• 2+ years of related experience
• Experience with high volume data entry/validation
• Knowledge of mortgage banking industry and loan delivery concepts
• Understanding of investor, agency, state and federal requirements for loan delivery
• Demonstrated skill in monitoring and overseeing loan production pipeline
• Demonstrated experience researching information, problem solving, and making solid business decisions
• Experience working in a fast paced and changing environment
• Experience reporting, analyzing, interpreting, and critical thinking
• Experience of fostering relationships within Tomo and with 3rd Parties
• Strong attention to detail, written and oral communication, multi-tasking, and working in a team atmosphere adhering to deadline
• Ability to work from the local office in Seattle, WA

What's in It for You?

• Career growth: Multiple paths within Tomo, including elite operational roles
• Competitive compensation and benefits
• Equity ownership: All teammates receive stock options
• Coaching and mentorship: Build a foundation for a career in operations

The expected annual compensation for this position will be between

$60,000-$70,000 USD