Personal Lines - Call Center Associate I

Title: Personal Lines - Call Center Associate I

Location: Fairfield United States

Job Description:

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person.

If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

Our Personal Lines department seeks a call center associate to provide courteous and professional technical phone support for customers on our Diamond processing system. This role will fill shifts between 8 a.m. to 5 p.m. Hours during the training period may differ.

This position is based at our Headquarters in Fairfield, Ohio. Many departments at our Headquarters offer hybrid work options, empowering associates to work from home several days a week. Depending on your role and responsibilities, hybrid options may be available.

Starting pay: The pay range for this position is $19-$29 per hour. Pay is based on the applicant's education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be ready to:

• use our escape/incident management system to document, track, update and close case activities
• provide customers with technical assistance and guidance to prevent recurring problems
• perform basic software troubleshooting to resolve or escalate escapes/incidents
• provide management with status reports
• understand and correctly follow department processes, procedures and standards
• follow and support internal and external audit compliance
• improve and develop technical support skills through outside education, self-study, etc.
• perform administrative functions as needed within the team to accomplish team goals

Be equipped with:

• knowledge of computer software technologies
• excellent written and verbal communication skills
• the ability to analyze and solve problems
• an aptitude for technology
• excellent customer service skills
• proficiency in Windows operating systems
• proficient knowledge of Microsoft Office products (i.e. Word, Excel and Outlook)
• knowledge of call center software and ticketing systems (preferred)

Bring education and experience from:

• prior help desk experience (preferred)
• experience providing both customer support and service (preferred)
• experience in Information Technology (preferred)

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you're new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career.

Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.