Personal Holiday Planner Agent

Title: (REMOTE) Personal Holiday Planner Agent

Location: Florida, Georgia, North Carolina and Texas

Job Description:

We are seeking enthusiastic, customer-centric sales professionals like you to join our upcoming REMOTE Personal Holiday Planner Agent training class scheduled to start on Monday, April 07, 2025. Currently considering residents from ONLY Florida, Georgia, North Carolina and Texas.

This is a blended (outbound/inbound calls) telephone sales position. Personal Holiday Planners are provided a database of Australian guests who are either past cruisers or have expressed an interest in cruising with Carnival. This is a fast-paced sales environment that requires high-volume outbound dialing and inbound sales-line assistance. Quotas/metrics must be achieved to be successful in this role. Currently hiring individuals residing in Florida, Georgia, North Carolina and Texas only.

Essential Functions:

• Promote and sell Carnival Cruise Line cruises for Australia, by initiating contact with guests and acting on leads and/or prospects by phone both inbound and outbound calls. Required to meet or exceed assigned sales goals.
• Present cruise products and make travel recommendations.
• Establish and maintain customer relationships by delivering excellent customer service such as making changes, upgrades and additions to current bookings.
• Continue the relationship building of past and current guests. Actively solicit new business.
• Maintain customer database of new and existing accounts to close sales.
• Attend and participate in mandatory training and meetings as required with their coach and management team on a regular and Ad-hoc basis.

Qualifications, Knowledge, Skills & Abilities:

• Preferred sales experience.
• Cruise line or travel industry experience a plus.
• Proficient in Microsoft Suite including Teams and Outlook. Ability to learn and adapt to new technology.
• Excellent attendance and punctuality.
• Must have the ability to perform the essential functions of the job with or without reasonable accommodation.
• Ability to quickly learn and adapt to other country business practices for calling and adhering to customer telemarketing standards, (i.e. Australia).
• Consistent and reliable attendance is an essential function of the role.
• Ability to be persuasive, build rapport quickly and easily.
• Ability to overcome objections.

Other:

• Shift Hours

• TRAINING (4-week consecutive sessions)

• (EST) 01:00 PM - 10:00 PM, Day 1 only schedule is from (EST) 11:00 AM - 08:00 PM

• "AFTER" 4-week consecutive TRAINING sessions - Official Shift Schedule is as follows:

• (EST) 07:00 PM - 04:00 AM Sunday through Thursday / (AU GMT+10) 09:00 AM to 06:00 PM Monday through Friday

• Salary

• The starting hourly pay rate for this role is $15/hour plus a 6-month incentive guarantee plan.

• Currently considering residents from ONLY Florida, Georgia, North Carolina and Texas.

Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:

• Cost-effective medical, dental and vision plans

• Employee Assistance Program and other mental health resources

• Additional programs include company paid term life insurance and disability coverage

• Financial Benefits:

• 401(k) plan that includes a company match

• Employee Stock Purchase plan

• Paid Time Off

• Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus two floating holidays to be taken at the employee's discretion.

• Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. All employees gain additional vacation time with further tenure.

• Sick Time - All full-time employees receive 80 hours of sick time each year.

• Other Benefits

• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends

• Personal and professional learning and development resources including tuition reimbursement

ETHICS & COMPLIANCE:

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.