People Operations - Shared Services Specialist & HR Information System Administrator

Title: People Operations - Shared Services Specialist & HRIS Administrator

Job category: People Operations

Requisition number: HRSHA001600

Full-time

Hybrid

Locations Portsmouth, NH 03801, USA

Job Description:

Key Responsibilities

HR Shared Services

• Serve as the first point of contact for People Operations inquiries across the U.S., ensuring timely and accurate resolution or escalation.

• Manage core People Operations processes, including onboarding, offboarding, employment changes, and data management in alignment with U.S. policies and global standards.

• Support compliance with federal, state, and local employment laws and company policies.

• Maintain digital employee files and ensure data integrity across systems (HRIS, benefits, payroll).

• Coordinate with Finance, Legal, and external vendors to ensure seamless process execution.

HRIS Administration

• Serve as the primary system administrator for UKG Pro / Workforce Management, including configuration updates, data audits, reporting, and issue resolution in partnership with UKG Support.

• Maintain HR data governance standards, ensuring global data accuracy across all modules (Core HR, Payroll, Time, Benefits, and Talent).

• Build and deliver HR dashboards and reports for People Operations, Finance, and business leaders.

• Partner with IT and HR leadership to implement system enhancements, automation, and integrations with third-party systems (benefits, payroll, learning, performance).

• Conduct regular audits to maintain data accuracy, identify trends, and recommend process improvements.

Leave Coordination

• Administer leave programs (FMLA, ADA, disability, parental, medical, personal) in compliance with federal and state laws and company policy.

• Partner with Payroll to ensure accurate pay calculations, leave tracking, and benefit continuation.

• Collaborate with Benefits and regional People Partners to ensure employees receive timely communication and support during leaves.

Benefits Administration

• Administer employee benefits programs, including health insurance, retirement plans, and other offerings.

• Manage enrollments, changes, and terminations, ensuring accurate updates in the HRIS.

• Serve as the first point of contact for employee benefit inquiries and vendor coordination.

• Partner with external benefits vendors to ensure smooth processing and timely resolution of issues.

Confidentiality, Compliance, and Reporting

• Handle sensitive employee data with the highest level of confidentiality and professionalism.

• Ensure full compliance with employment, payroll, and data privacy regulations.

• Produce regular and ad-hoc reports for the Chief People Officer, Finance, and other business leaders.

• Demonstrate accountability by following up with peers and leaders to ensure accurate and timely data entry and adherence to People Ops processes.

Office Support

This hybrid role, based in our Portsmouth, NH office, will also partner with our Executive Administrative Assistant to support general office administration, in-office gathering setup and breakdown, and ensure a smooth on-site experience.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.

• Technical Proficiency: Advanced Excel, Power BI, or similar reporting tools for HR analytics.

• Required: Minimum 3-5 years of current experience in People Operations/Shared Services, with direct responsibility for HRIS administration (UKG highly preferred).

• Strong analytical and problem-solving skills with meticulous attention to detail.

• Proven ability to work independently, prioritize effectively, and adapt quickly in a fast-paced environment.

• Excellent organizational, interpersonal, and communication skills.

• In-depth knowledge of federal, state, and local employment laws and payroll processes.

• Experience in a private equity or high-growth technology company strongly preferred.

Desired Skills and Expertise

• Artificial Intelligence: Experience or strong interest in using AI tools to enhance HR processes (e.g., predictive analytics, AI-driven chatbots, machine learning for data accuracy)

• Problem-Solving Orientation: Approaches challenges proactively and with a solutions mindset.

• Collaboration: Thrives in a global, cross-functional environment with open communication and mutual respect.

• Professionalism: Exercises discretion, maturity, and composure in handling sensitive situations.

If you are a detail-oriented, experienced tech-savvy HR professional in the Portsmouth, N.H. area, with a passion for leveraging systems to improve the employee experience, we want to hear from you.

Join us in shaping the future of the supply chain space and making a meaningful impact on our global workforce.