Passport Desk Associate

Passport Desk Associate - New York City

New York, United States

Full time

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

We are seeking a highly organized and customer focused individual to service as a Passport Desk associate in supporting of a client facing operation.  This hybrid role involves both onsite and remote work, providing administrative and logistical support for Passport and Visa applications and processing travel documentation. The ideal candidate will be detail oriented, responsive and able to work in a client facing environment.

What You’ll Do 

• Serve as the primary point of contact for passport related inquiries from client employees

• Check all documentation to ensure compliance for Visa Applications

• Maintain confidential records and maintain internal tracking

• Deliver high-quality customer service to internal clients

• Take high-quality passport photos following official government guidelines.

What We’re Looking For

• Previous experience with passport or travel documentation

• Maintain up to date knowledge of airport codes and airline abbreviations

• Strong organizational and communication skills

• Ability to handle sensitive information with discretion

• Ability to always maintain confidentiality and professionalism

• Office attire in line with client expectations

• Global Distribution Systems (GDS) - Sabre experience

• Attention to detail

• Excellent Customer service skill

Hybrid Onsite presence: 2-3 days a week (8:00am – 5:00pm EST)     

Location

New York, United States    

The US national base salary range for this position is from 

$39,200.00 - $72,800.00

The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!