Partner Program Specialist

Title: Partner Program Specialist - Japan

Location: Hybrid

Job Description:

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Partner Program Specialist - Japan

About The Role

The Cloudflare Japan Partner team is focused on accelerating the adoption of Cloudflare solutions by attracting and growing partners who can acquire new customers and make them successful. Our goal is to recognize our partners’ successes as they harness the collective strengths of our organizations to deliver an exceptional experience for our customers.

Based out of Tokyo, this role will be a dedicated member of the Japan Partner team. You will serve as the primary point of contact for Japan, collaborating closely with the Global Partner Program team to ensure alignment of overall business goals while acting as the "voice of Japan." Your main objective will be to lead the PowerUp program, program initiatives, and localization to accelerate the engagement of our PowerUp partners in the Japanese market.

Additionally, you will work in coordination with APAC stakeholders to drive partner operations and partner marketing.

Responsibilities:

Program Management & Localization:

• Act as the owner of the PowerUp program and related partner benefits in Japan, including auditing and reporting for Elite, Select, Registered, and Distribution partners.
• Serve as the "voice of Japan" to Global Partner Program teams, gathering local requirements to help define and refine competitive programs.
• Lead the localization of PowerUp program policies, processes, and Rules of Engagement (RoE).

Partner Operations & Enablement:

• Work closely with APAC Partner Operations and Enablement leads to track and measure partner requirements, such as certifications and assessments, ensuring partners maintain their tier status.
• Track the performance of each partner and provide essential support and documentation for Quarterly Business Reviews (QBRs).
• Act as the local owner of the Partner Portal, providing guidance on Japan-specific requirements to the global team.
• Conduct regular enablement activities for Cloudflare internal employees on how to effectively engage and work with Channel partners.

Partner Marketing:

• Collaborate with APAC Partner Marketing to drive pipeline generation activities with Japanese partners.
• Assist in managing and evolving partner agreements and contracting processes in coordination with Legal and Operations teams.

Experience  

Professional Experience:

• Minimum 5 years of experience in the technology sector.
• Minimum 5 years of experience building or operating multi-type and multi-tier partner programs (e.g., GSIs, Service Providers, ISVs, etc.).

Communication & Global Collaboration:

• Business-level fluency in both Japanese and English.
• Proven experience communicating and collaborating with multi-region stakeholders (Global/APAC) to drive projects forward.

Mindset:

• Ability to work independently, adapt quickly to a fast-paced environment, and maintain a positive, problem-solving attitude.
• Highly coordinated, self-driven, and operational with strong attention to detail and the ability to influence others.

Travel:

• Ability to travel as required to support partner meetings, development, and enablement. This includes travel within Japan, to the APAC, and to Global HQ in the US.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail or via mail at 101 Townsend St. San Francisco, CA 94107.