Outreach Pharmacy Specialist

Remote

locations:

USA, TN, Chattanooga, Remote

Time type:

Full time

Job Description:

The Senior Care Outreach team at BCBST is looking to add an Outreach Pharmacy Specialist to our team. You will build relationships with members, internal and external partners; promote health and wellness amongst our members; and offer resources that help our members with medication adherence. You will make daily medication adherence calls to our members in an effort to close gaps in healthcare.

 

You will have an opportunity to encourage and motivate members to become educated about their health and live healthier lives. If you have excellent customer service skills and a friendly, professional demeanor, we hope you’ll apply!  This role is integral in closing gaps in care that not only help the member but improve our overall quality scores.

Job Responsibilities

• Reviewing, updating, maintaining and monitoring pharmacy information disseminated to external and internal customers (as necessary).
• Conducting outbound educational telephone calls regarding medication adherence to members, prescribers and pharmacists as directed.
• Motivating members to become compliant by refilling their prescriptions and/or coordinating necessary communication or scheduling with providers and pharmacies.
• Handling customer service inquiries and problems via the telephone.

 

Job Qualifications

Education

• High School Diploma or equivalent

 

Experience

• 2 years - Experience in a retail pharmacy required
• 1 year - Experience in a pharmacy setting with knowledge in medical terminology required
• 1 year - Technical or operational experience required

 

Skills\Certifications

• Certified Pharmacy Technician (PTCB or NHA) required.
• Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
• Must be a team player, be organized and have the ability to handle multiple projects
• Excellent oral and written communication skills
• Strong interpersonal and organizational skills
• Ability to work independently on multiple tasks involving critical deadlines with little or no supervision as well as part of a team
• Experience in a call center or customer service environment.

 

 

Number of Openings Available:

1

 

Worker Type:

Employee

 

Company:

BCBST BlueCross BlueShield of Tennessee, Inc.

 

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

 

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

 

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.