Outbound Enrollment Representative

Title:  Outbound Enrollment Representative

Location: CA-San Francisco

Job Description: Job Description

Insight Global is seeking a Remote Outbound Enrollment Representative for a client that is one of the largest telehealth network of registered dietitians in the country.

The goal of this company is to help people make healthier changes to their lifestyle by meeting with a Registered Dietitian virtually. This is a free benefit through their specific insurance and your role will be to call eligible candidates to educate them on the client's services and the value of meeting with a Registered Dietitian from the comfort of their home. You will then help schedule their first initial consultation with one of the client's Registered Dietitian's and get them excited about starting this journey.

You will have weekly appointment scheduling quotas that you will be required to hit, so this person needs to be comfortable working daily in a high-volume calling environment.

You are the first point of contact that most people will have, so your ability to connect with people is crucial!

The main responsibilities include:

• Make high volume outbound calls to potential new members and explain the benefits of utilizing this free benefit through their insurance (requirement of 150+ calls per day)
• Follow a call script without sounding like you are reading off of it- making it sound like your own and be engaging on the phone
• Hit the daily goal of getting 10-14+ new members signed up per day
• Address any questions or concerns that members may have about tele-nutrition, and escalate any issues to the team leader, as needed

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• All candidates must have reliable personal computer or laptop running Windows 11 with at least 8GB of RAM OR the MacOS 12.7.4 or higher (no Chromebooks allowed)
• Experience in a high-volume outbound calling role with the ability to make 150+ calls a day without getting burned out
• Must be tech savvy- comfortable learning new systems and quickly navigating through multiple systems
• Excellent communication skills, both written and verbal, with the ability to connect with individuals from diverse backgrounds
• Ability to work independently but efficiently from home with the willingness to adapt- this is a start-up environment, and things are constantly changing! Bilingual in another language
• Experience utilizing an automated dialing system
• Proficient in Google Suite applications
• Previous experience working in healthcare or a strong passion for health and wellness

Nice to Have Skills & Experience

• Bilingual in another language
• Experience utilizing an automated dialing system
• Proficient in Google Suite applications
• Previous experience working in healthcare or a strong passion for health and wellness

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.