Operations Specialist

Title: Operations Specialist (Part-time)

Location: Remote (US based)

Job Description:

Truework is on a mission to create trust in every financial transaction. Our core product, Truework Income, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and the like. We are disrupting a $5B+ industry, previously controlled by legacy credit agencies, with a better product and intense customer focus. We handle hundreds of thousands of income and employment verifications every month, and continue to grow our market share in the mortgage lending and tenant screening markets.

Part-Time Operations Specialist

 

We are looking for an Operations Specialist to join our team! As an Operations Specialist (part-time, 25 to 30 hours) at Truework, you will play a key role in helping us deliver our verification product to our customers. Our operations team sits between our customers and the back-end platform, playing a critical role in delivering a best-in-class experience to the hundreds of thousands of unique users our product and web application serves each month.

 

 

This is a remote and part-time position, which means that we are looking for individuals to work remotely Monday-Friday, with flexible shift options:

 

 

• Morning Shift: 5-6 hours starting at 6:00 AM PST.


• Afternoon Shift: 5-6 hours ending at 5:00 PM PST.

 

Candidates must have reliable availability for one of these timeframes. Exact hours to be determined and agreed to by both this individual and their manager. An onboarding and training process would be conducted during a 2-3 week period with no more than 30 hours per week on a Monday-Friday schedule.

In this role, you will review and verify information within incoming verifications, ensuring accuracy and completeness. Your responsibilities will include conducting research and validation across multiple platforms, and efficiently completing reports or routing verifications to the appropriate team or automated process. You must be a strong communicator with intrinsic motivation and drive. We are looking for competent multitaskers, with an ability to quickly learn and use multiple technical platforms. We value attention to detail, creative problem-solving, and curiosity.
 

 

At Truework, you would be responsible for:

 

• Raising issues to the appropriate supervisor when encountering unclear or ambiguous information.


• Tenaciously and creatively apply advanced problem-solving skills to complete verifications within targeted timeframes.


• Adapting workflows to handle diverse tasks effectively, while multitasking and navigating multiple systems to maintain a reliable and efficient process. At the end of the day, you are accountable and responsible for your results and performance.


• Efficiently managing and prioritizing a pipeline of inbound verification requests based on workload and volume, while proactively following up on uncompleted verifications to ensure timely resolution.


• Gaining a deep understanding of the complexities of income and employment verification to consistently identify process improvements and address potential bottlenecks.


• Handling both inbound and outbound calls, leaving and receiving voicemails, and managing email correspondence to ensure efficient communication and prompt resolution of requests.

What we're looking for: 

 

Self-motivated individuals who excel at meeting deadlines and consistently deliver high-quality work.

• Highly organized multitaskers who can navigate multiple systems with simple instructions and work independently with minimal supervision.


• Resilient team members with a strong work ethic, exceptional follow-through, and the ability to self-manage and deliver results autonomously.


• Problem solvers with a proven track record of adaptability, discipline, attention to detail, and a commitment to maintaining high standards of organization.


• Process-driven individuals who value efficiency and actively seek areas for improvement.


• Professionals who prioritize security in handling sensitive data and approach tasks with a high degree of integrity. We handle sensitive personal data and put security above all else when making critical business decisions.


• Tenacious problem solvers with exceptional critical thinking skills.


• What would be nice to have:

 

• Experience working for a startup or similar environment

 

About your team at Truework and who you will work with: 

 

• The Operations teams: Customer Support, Pending, Outreach, and Transcription all contribute to the Truework verification process.

 

Cash Compensation:

 

Our cash compensation for this role is targeted at $17-$19 per hour. Final offer amounts are determined by multiple factors including candidate expertise.

 

Truework is proud to be an Affirmative Action, Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Truework considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Truework is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.