Operations Specialist

Operations Specialist

Accounting & Finance

$ 18.10 / Hour

location_onChandler, Arizona

work_outlineContract/Temporary

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Adecco is hiring immediately for an  Ops Specialist  with a local client in Chandler, AZ! Apply now if you meet the qualifications listed below!

• Contract Type: Temp

• Pay: $18.10 / HR based on experience

• Shift/Hours: Hybrid Role / 3 days onsite 2 days offsite

  • Monday - Friday 8:00am - 6:00pm

Hybrid role- During training will need to be onsite 5 days a week- After fully trained will need to be on-site ATLEAST 3 days a week.

Job Description:

Job Description: Banking Onboarding & Maintenance serves as a virtual financial center for Merrill and Private Bank clients with Bank of America bank accounts. Our department strives to offer the best possible client service to our internal and external clients and assists in the enablement of banking capabilities in Merrill Lynch branch offices.

Role responsibilities include processing/researching new bank accounts and account maintenance service requests. Individuals at this level are expected to use some independence of thought and proven research ability, as well as have a strong focus on client service. Generally, one year or more experience is preferred.

Responsibilities include:

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures including escalation when necessary

• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service

• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

Requirements:

•  Proficient PC skills including Microsoft Office applications – ability to type proficiently is a must

• Communicate effectively including excellent listening skills and professional phone/email etiquette

• Ability to manage outbound calls to internal and external clients as a part of the problem resolution and New Accounts process

• Demonstrate a proven ability to navigate multiple systems simultaneously

• Capable of multitasking and working efficiently in a high productivity environment

• Excellent organization skills; ability to prioritize and handle multiple client requests always exercising sound judgment

• Proven history of effective ownership and accuracy

• Possess the ability to work independently while effectively managing and finding resolution to complex situations

• Strong problem-solving skills/analytical skills

• Maintain current knowledge of Bank of America products, policies, and services while keeping abreast of regulations and mitigating risk

• Exhibit professionalism in all situations

• Proven in-depth research skills

• Service minded with a strong focus on providing a differentiated service experience for Merrill Lynch and Private Bank clients

Desired Skills: 

• Knowledge or experience with banking regulations and banking systems

• Knowledge of bank policies, procedures, and Core Value

Pay Details: $18.10 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Ref: US_EN_99_021408_2397405