Operations Analyst

Title: Operations Analyst - Remote

Salary: $58,872.00 - $61,812.00 Annually

Location: Statewide, CO

Full Time

Hybrid

Job Description:

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. 

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video! 

Division of Motor Vehicles (DMV)

The Division of Motor Vehicles (DMV) provides services used by nearly every resident of the State. Colorado residents utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance. 

The Driver License (DL) section has the responsibility for issuing Colorado credentials which include driver licenses, instruction permits, commercial driver licenses, and identification cards. This is accomplished in-person at 36 state and 17 county driver's license offices (DLO) throughout Colorado as well as through the internet renewal and renewal by mail processes.

The DL section has over 320 employees assigned and provides programmatic oversight to over 60 county employees who issue credentials on the State's behalf. In total, the DL section issues over 1.3 million credentials per year.

The Driver License section is also responsible for monitoring the education of third-party testers (over 200 separate organizations who contract to work with the state) who may administer both written and skills tests (basic, commercial, and motorcycle) to the public. These activities result in over 300,000 written tests and over 110,000 drive tests being conducted each year.

As an Operations Analyst, you will work closely with driver license field offices. As such you will: 

• Maintain and update Driver License Standard Operating Procedure (SOP) documents as needed and coordinate forms. 
• You will be a valuable resource and troubleshooting guide for Driver License Office Technicians. 
• This position will spend a significant amount of time on data analysis and reporting. 
• Support the Driver License working group, assist in clarifying processes and procedures; and review updates
• Process refund requests and monitor auto-closed document audit reviews
• Act as a policy advisor for Driver License Administration team

This business position is a primary Subject Matter Expert (SME) for Driver License procedures and policies and is responsible for maintenance of the Driver License Standard Operating Procedures (SOP) Manual.

This position communicates procedure and policy changes to driver license office staff and serves as the primary point of contact for staff needing assistance with statutes, rules, procedures, and policies.

The position assists in all functions related to Driver License Section procedures, policies, and data reporting to internal and external stakeholders.

The Operations Analyst is responsible for Driver License information analysis, research, and project implementation, and assist with project testing. This position is responsible for assisting with compiling data and information for evaluation, creating reports pursuant to legislative requests, and detailing potential outcomes of legislative implementation to the Driver License Section. They participate in the creation and maintenance of Rules and Regulations related to the Driver License Section.

This remote position is currently tasked with performing work duties via flex-place (aka telework, work-from home arrangements) with as needed on-site visits with client groups as well as periodic work at the assigned primary physical work address.)

COLORADO RESIDENCY REQUIREMENT:

Applicants may be ineligible to apply for this position and subsequently disqualified if they do not have a Colorado address and a Colorado State issued Driver's License at the time of application. 

Class Code & Classification Description: 

Analyst III: H1C3XX

Minimum Qualifications:

Experience Only:

Six (6) years of relevant of professional experience as a Business Analyst, or related experience in Business Administration, Communication, Technical Writing, Finance, or Accounting.

OR

Education and Experience:

A combination of related education in Business Analysis, Business Administration, Communication, Finance, Accounting, or a related field and professional experience as a Business Analyst or related experience equal to six (6) years total.

Preferred Qualifications:

The following preferred experience(s), competencies and abilities are highly desirable for this position and will be considered in selecting the successful candidate:

• County or State experience supporting a Department of Motor Vehicles
• One or more years of business analyst experience capturing, refining, and verifying software development requirements
• One or more years of experience facilitating User Acceptance Testing
• Experience as a subject matter expert regarding government agency policy and procedures
• Experience in technical writing including standard operating procedures and departmental policy documents
• Exceptional attention to detail and organizational skills

Conditions of Employment with the CDOR:

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. 

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle. 

To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who: 

• Have an assigned State fleet vehicle
• Are required to operate a vehicle as part of the position
• Utilize a State fleet vehicle as a pool vehicle

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

• Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application. CDOR does not accept attachments of any kind during the application process. Part-time work experience will be prorated.

• Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application. 

• List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. 

• Information must be accurate, including dates of employment.  If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.

• The eligible list established from this posting may be used to fill additional vacancies.

Email Address:

All correspondence regarding your status in the selection/examination process will be conducted via email.  Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department's action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.

Equity, Diversity, and Inclusion Compliance

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox at dor_ohr@state.co.us 

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people.  We strongly encourage candidates from all backgrounds and abilities to apply.

If not applying online, submit application to:

If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader). Paper applications must be received via email to DOR_talentacquisition@state.co.us by the closing date and time of the application period listed on this announcement.

Methods of Appointment:

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason. 

Step Pay Program: 

Per the requirements of the Step Pay Program, and former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.