Operation Manager - Japanese Speaker

Title: Operation Manager (Japanese Speaker)

Location: Flower Mound United States

Full Time • Hybrid

Job Description:

Benefits:

Bonus based on performance

Competitive salary

Flexible schedule

Free uniforms

Opportunity for advancement

Paid time off

Signing bonus

Training & development

1. Position Summary

The Operations Manager is responsible for coordinating day-to-day business activities, managing customer requests, supporting the field technician team, overseeing administrative processes, and ensuring smooth operational execution for TruBlue of Flower Mound. This role requires strong communication skills in both English and Japanese to support Japanese corporate clients, prepare documentation, and maintain accurate reporting.

The Operations Manager plays a key role in workload allocation, customer communication, and office administration, ensuring high-quality service delivery and operational efficiency.

2. Key Responsibilities

A. Customer Intake & Estimate Preparation

Communicate with customers to understand service requests and project requirements.

Prepare estimates using Housecall Pro, selecting appropriate service menu items based on customer needs.

Create custom estimates for non-standard requests when required.

Provide clear explanations of pricing, schedule expectations, and service scope.

B. Order Processing & Job Scheduling

Process customer approvals and service orders through Housecall Pro.

Assign appropriate technicians based on skillset, availability, and job type.

Optimize weekly job schedules for efficiency and customer satisfaction.

Maintain communication with customers regarding appointment windows and technician assignments.

C. Billing & Payments

Issue invoices to customers through Housecall Pro.

Track payments, verify deposits, and follow up on outstanding balances.

Register vendor payments and internal expense transactions using Mercury.

Maintain accurate financial records for monthly reporting.

D. Technician Team Administrative Support

Review technician timecards and attendance using Housecall Pro.

Support payroll preparation by communicating time discrepancies, corrections, or schedule adjustments.

Maintain records of job completion notes, quality photos, and customer feedback.

E. Recruitment & Onboarding

Prepare and publish job postings on CareerPlug or other job platforms.

Conduct initial screening interviews for handyman and administrative positions.

Coordinate hiring workflows, including offer letter creation (Word/Excel).

Run background checks through ADP and complete onboarding documentation.

Maintain onboarding packets and ensure new employees complete required forms.

F. Franchise & Corporate Reporting

Prepare operational and KPI reports for the franchisor, including monthly performance summaries, technician utilization, and financial metrics.

Participate in regular meetings with the franchise headquarters (Email / Zoom).

Ensure compliance with franchise standards and operational processes.

G. Administrative & Office Support

Maintain organized documentation including contracts, estimates, invoices, payroll records, and vendor information.

Support compliance activities, vendor onboarding, purchasing documentation, and internal workflow improvements.

Assist the President/CEO with operational planning, customer escalations, and business development support.

3. Required Qualifications

Business-level proficiency in Japanese (verbal and written).

Strong English communication skills.

2-4 years of experience in operations, scheduling, customer service, office administration, or similar roles.

Ability to multitask and manage a high volume of jobs, messages, and customer requests.

Experience with software tools such as CRM, scheduling, invoicing, or payroll systems.

Strong organizational skills and attention to detail.

Proficiency in Microsoft Word, Excel, and cloud-based systems.

4. Preferred Qualifications

Experience with Housecall Pro, CareerPlug, or ADP.

Experience working in home services, construction, property management, or franchise businesses.

Experience working with Japanese corporations or clients.

Ability to improve workflows and propose operational enhancements.

5. Supervisory Responsibility

While this role does not directly supervise technicians, the Operations Manager coordinates their job assignments, manages job flow, and oversees administrative compliance.

6. Work Environment

Office-based with hybrid communication (phone, email, Zoom).

Coordination with field technicians working in customer homes.

Requires high-speed communication and timely responses to operational needs.

Flexible work from home options available.

All locations are independently owned and operated. Service offerings, certifications, and licenses vary by location.

T.B. Franchising Systems, Inc. is not affiliated, connected or associated with TruPros International, Inc. or any of its services.

All inquiries specific to employment at this location should be made directly to the franchise location, and not to TruBlue Home Service Ally Corporate office."