Officer, Donor Communications

Officer, Donor Communications

Remote – to be based in any US location where Helen Keller is an established employe

We’re seeking a mission-driven and strategic Officer, Donor Communications, to craft compelling content that inspires giving and builds lasting relationships with donors at all levels. This role will focus on translating campaign messages and people-first stories into donor-facing content across email, direct mail, stewardship communications, and appeals. The ideal candidate is a skilled storyteller and editor with a deep understanding of donor engagement and experience developing content across channels that motivates action.

Functional Relationships

The Officer, Donor Communications, will join Helen Keller’s newly formed Center for Marketing and Branding and report to the Manager, Content Marketing. S/he will partner closely with the individual giving team as its priority client, as well as support business development and country teams. Key Responsibilities • Serve as the focal point for all donor communication needs, liaising closely between internal clients and the Center for Marketing and Branding team.

• Partner closely with the Manager, Direct Mail, to support content development for direct mail and acquisition campaigns. • Write compelling donor communications, including direct mail appeals, email campaigns, donor stewardship messages, and case materials that support fundraising and donor retention goals. • Support business development and institutional giving efforts with donor-centric case statements, messaging frameworks, and related content needs. • Translate complex programmatic or technical content and adapt story-driven content into clear, accessible, and emotionally resonant stories tailored for donor audiences. • Uphold Helen Keller’s brand and voice in all donor communications, ensuring consistency and integrity across channels. • Apply best practices in fundraising communication and donor engagement to strengthen content effectiveness. • Contribute to content planning and campaign calendars; monitor performance metrics and support continuous improvement of donor messaging.

Qualifications

For our team to be a great fit for you, the following qualifications should resonate with you: • Education: Degree in marketing, communications, journalism, nonprofit management, or related field.

Experience:

4-6 years of experience writing for donor audiences as part of a fundraising team, ideally at an international organization. • Exceptional writing, storytelling, and editing skills, with a portfolio that demonstrates the ability to craft persuasive, people-first content for a wide range of donor audiences. • Experience with direct response (direct mail/email) fundraising communications. Experience working as a fundraising generalist who has supported communication for donors at all levels preferred. • Familiarity with donor engagement strategies across digital and print channels. • Excellent project management, collaboration, and relationship-building skills. • Collaborative, flexible, and solution-oriented. Ability to maintain balance when under stress. • Ability and willingness to flex work hours to accommodate multiple time zones. Core work hours are expected to follow Eastern Standard Time (US). • Proficiency in French is a plus. 

Compensation

The full-time annualized midpoint of the salary range for this position is $85,000. Helen Keller offers a comprehensive benefits package, including health coverage, paid leave, retirement savings with employer match, and professional development. Specific offerings may vary by country in accordance with local laws

To Apply

Qualified candidates should submit a cover letter and resume to HKI.Recruitment@hki.org. Applications will be accepted until the position is filled.