Office Specialist

Office Specialist - Seasonal Part-Time

Job Type Seasonal/Substitute

Number of hours worked per weekup to 25 hours a week

Schedule Varies
To include: Monday – Sunday variable hours, routine weekends, holidays and occasional evenings, based on operational requirements.
 

Work Site LocationChesapeake, VA

$17.66 per hour, may be more depending on experience

Job Description

The Administration Department for Parks, Recreation and Tourism is seeking a dynamic Office Specialist that has a passion for serving the public to provide extraordinary customer service and perform duties related to the front office and Visitor Center of the Parks, Recreation and Tourism Department.

 

• Answering phones, greeting visitors and providing information on areas of interest, department’s services, programs and facilities, registers participants, and processes transactions.
• Office Specialist may provide assistance at department-wide special events and programs.
• Provides excellent customer service that meets the expectations of the City’s Customer Service Initiative, while following set standards for providing customer service for the Visitor Center.
• Uses point-of-sale and recreation management software to register participants for various programs and services, and processes other monetary transactions.
• Navigates Departmental and other City websites and social media for informational purposes. Works with graphic design software, and image editing and creates flyers, and marketing materials.
• Assists with inventory management, processing, distribution and restocking of various media and marketing materials.
• Assembles welcome bags, handles fulfillment of visitors guide and other brochures.
• Performs clerical tasks and some administrative support for the department.

Required Qualifications

VOCATIONAL/EDUCATIONAL REQUIREMENT:
Requires a high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in word processing, secretarial skills, or a closely related field.

EXPERIENCE REQUIREMENT:
In addition to satisfying the vocational/education standards, this position requires a minimum of three years of full-time equivalent experience in administrative support.
 

Preferred Qualifications

Excellent customer service skills and should possess the initiative to always seek ways to improve work methods and processes.

Excellent written and proofreading skills.

Familiarity with standard office procedures, practices and office equipment. Knowledge of various business correspondence and ability to compose such as letters and memos.

Ability to maintain flexibility with assignments and prioritize tasks.

Proficiency with Microsoft Office including Microsoft Outlook or similar e-mail software.

Experience with registration management, point of sale, graphic design software and systems.

Experience in creating marketing materials.

Team-oriented with ability to successfully interact with all employees and realize the importance of all facets of the department.

Must be dependable and possess the ability to work independently with good problem-solving skills.

Some accounting background and cash-handling experience.

Interest in dealing with the public and working with people.

Knowledge of Chesapeake shopping, dining, events, and attractions as well as working knowledge of regional events and attractions or desire to learn.

Will work at least 2 department special events outside of normal scheduled duties and/or work hours.