Network Operations Control Specialist

Title: Network Operations Control Specialist - NOC

Location: New York United States

Job Description:

Staff Network Ops Control Specialist - USA

Country: United States

State: NA

Job ID 45502

Travel: You may occasionally be required to travel for business

Additional Locations

Detroit - Michigan, Houston - Texas, San Francisco - California, New York - New York, Washington - DC

This role can be based remotely in United States

Description and Requirements

CareerArc Code

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

The Network Ops Control Specialist is responsible for monitoring, troubleshooting, and debugging alerts for our Helix Cloud Systems. This individual takes ownership of alerts and makes sound judgment regarding the severity of the situation. Uses well defined procedures and practices to determine appropriate actions to resolve monitored alerts.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

• Helix Cloud Service Monitoring using BMC Software Tooling via Alerting systems
• Primary point of contact for impact situations and escalation for wider team engagement.
• Ensure communications are taking place on regular intervals to customer/internal/external stakeholders.
• Provide Tier 1 level troubleshooting and isolation of application events.
• Ability to quickly assess the business and technical situation and enabled to make decisions
• Adept at both English verbal and written communication
• Ensure accuracy for all scheduled reports within Operations and proactively.
• Initiate corrective actions by opening tickets in the queue of the appropriate teams.
• Team player which includes mentoring and knowledge sharing across the team.
• Proactively identify opportunities for improvement and offer/create viable recommendations/options.

To ensure you're set up for success, you will bring the following skillset & experience:

• BS/BE degree in CS/EE or equivalent experience
• 3 years' experience in a cloud-based or IT industry equivalent.
• Emphasis primarily Kubernetes-K8, Rancher, Linux, Database MSSQL and Postgres.
• Troubleshooting skills with considerable depth and experience
• Experience working at a Help Desk, Technical Call Center, NOC or equivalent environment.
• Knowledge and understanding of BMC-Remedy Products is an added advantage
• Directory Service/LDAP, specifically Active Directory/SAML but not essential
• Networking experience desired: working knowledge of TCP/IP, SNMP, firewall, proxy, etc.
• ITIL (Information Technology Infrastructure Library) foundation certification is a plus
• Excellent written and verbal communication skills

Candidates must have US citizenship and the ability to obtain a security clearance

Our commitment to you!

BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $75,975 - $126,625

Min salary 75,975

Our commitment to you!

BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

Mid point salary 101,300

Max salary 126,625

Min Salary - NEW 75,975

Max Salary - NEW 126,625