Music Streaming Platform Customer Service Expert

Title: Music Streaming Platform Customer Expert with Italian and English (Remote within Bulgaria – No Calls)

CompanyDescription:

Employees can work remotely

Full-time

Company Description: We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Qualifications:

What We’re Looking For:

 Fluency in Turkush (C1 level) – your words should flow like a great melody
Strong English skills (B2 or above) – so you can communicate effortlessly with our global audience
 Availability to work flexible shifts, including weekends
 Previous customer service experience – a plus, but not a dealbreaker
 Excellent communication skills – as smooth as a jazz saxophone solo
 A positive, problem-solving attitude – even on the toughest tracks

 

Job Description:

As a Support Superstar, you’ll be the voice behind the music, ensuring top-tier support for users. Your key responsibilities will include:
 Assisting users via email and web messaging with their inquiries and concerns
 Resolving account and payment issues smoothly and efficiently
 Answering “How to” and FAQ questions with clarity and confidence
 Troubleshooting and fine-tuning the Music Streaming Platform experience for our customers

What You’ll Get:
 Long-term job security with a permanent contract
 Work from home flexibility
 Competitive salary package
 Additional health & life insurance
 21 days of paid annual leave
 Food vouchers & employee discounts
 Career growth opportunities within Sutherland
 Ongoing training & learning programs
 Rewards & recognition programs

Why Join Us?
 Fully digital employee services
 24/7 psychological support program
 Multisport card (partially covered)
 Fun corporate events, wellness initiatives & team buildings
 Corporate social responsibility activities
 Exposure to global business expertise

If you're ready to rock the world of customer support and be part of a team that truly values its employees, apply today!