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Medical Customer Service Representative
UPA - University Physicians' Association
Date Posted:
7/15/2025
Remote Work Level:
100% Remote
Location:
Remote in Knoxville, TN
Job Type:
Employee
Job Schedule:
Full-Time
Career Level:
Experienced
Travel Required:
No specification
Education Level:
We're sorry, the employer did not include education information for this job.
Salary:
We're sorry, the employer did not include salary information for this job.
Categories:
Benefits:
Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Retirement Savings, Paid Illness Leave, Paid Time Off
About the Role
Title: Medical Customer Service Representative
Location: Knoxville United States
Job Description:
Job Type: Full-time
Description
University Physicians' Association is seeking highly motivated and dedicated individuals to join our team as a Medical Customer Service Representative with our Revenue Cycle Management team. As a vital member of our healthcare organization, you will be delivering exceptional service to patients and providers. Your primary role will be ensuring a positive patient experience. This role requires excellent communication, strong attention to details, and a genuine desire to help others.
BENEFITS INCLUDE:
o Remote Work Opportunities
o Casual work environment
o Medical, Dental, Vision, Life, Critical Illness Insurance
o FSA & HSA with employer contribution
o Paid Time Off (PTO) and Sick Pay
o Paid Mental Health Days
o Onsite Fitness Center
o Employee Assistance Program (EAP)
o 401K Matching and Immediate Vesting
Responsibilities:
o Provide exceptional customer service to patients, providers, and clients
o Respond promptly and professionally to high volume of incoming calls from patients
o Assist with billing inquiries, payments, and payment arrangements
o Research of insurance, charity, estates, other financial items
o Process financial assistance applications
o Overall patient account review for accuracy, following established procedures
o Review accounts for outside collection agency placement and balance status
o Maintain confidentiality of patient information, follow HIPAA and PCI compliance
Identify and escalate inquiries, concerns, and complaints to the appropriate personnel in a timely
Candidate must be able to commute to our corporate offices located in Knoxville, TN for required on-site training period of a minimum of 90 days. Remote opportunities are available after initial training, however, some positions may also require intermittent time in the office, as needs arise.
Full-Time Positions Available.
Monday through Friday work week with flexible scheduling opportunities.
Requirements
Qualifications:
o Medical Customer Service or call center experience preferred.
o Ability to communicate professionally and effectively, both verbally and in writing.
o Ability to get along with others and consistently engage in and promote positive interactions in the workplace.
o Problem-solving skills and ability to remain calm under pressure
o Strong interpersonal skills and ability to demonstrate empathy and compassion
o Candidate must have functional knowledge of computers and programs such as Microsoft Word, Excel, and Outlook
o Candidate must have basic knowledge of office equipment such as copiers, fax machine, multi-line telephone, printers, and scanners.
o Ability to multitask, prioritize, and work efficiently in a fast-paced environment