Master of Social Work, Program Coordinator

Online MSW Program Coordinator, School of Social Work

Location: United States, MD

Job Description:

 Full Time

Salary Range $70,000 - $76,000 / year Fund Source State Support

Job Summary

The Online MSW Program Coordinator serves as the academic and administrative coordinator for the Online Master of Social Work (OMSW) program and reports to the MSW Program Chair. Under the direction of the Chair, the Coordinator provides leadership and oversight for the daily operations of the OMSW program to ensure alignment with University standards, CSWE accreditation requirements, and the School of Social Work's strategic goals for online education and student success.

Job Duties

Duties & Responsibilities:

• The Coordinator supports planning, implementation, and ongoing management of the OMSW program, including participation in accreditation, compliance, and continuous program improvement activities consistent with CSWE standards and the transition to the 2022 EPAS. The Coordinator assists with annual program reviews and assessment of course- and program-level outcomes, and prepares data-informed reports on enrollment, retention, and student satisfaction for the MSW Chair, Academic Affairs, Practicum, and other stakeholders.
• The Coordinator oversees the implementation and ongoing operation of a cohort-based learning model for online students, ensuring structured progression, intentional course sequencing, academic continuity, and community-building within each entering cohort. In collaboration with faculty, the Coordinator reviews curriculum and supports the design and delivery of courses that are engaging, accessible, and aligned with best practices in online education. The Coordinator works closely with online instructors, instructional designers, the Office of Online Education, and IT to support instructional quality, maintain course accessibility, and address technical or system issues affecting students or faculty.
• The Coordinator serves as a primary point of contact for OMSW students and provides timely communication regarding academic calendars, registration timelines, program policies, and key milestones. The Coordinator coordinates student onboarding, including access to orientation materials, advisor assignments, and technology resources. The Coordinator assigns and monitors academic advisors, manages advising caseloads, and promotes proactive advising practices to support student retention and academic progression.
• In coordination with Academic Affairs and the School of Graduate Studies, the Coordinator manages student records and enrollment processes, verifies enrollments, ensures data accuracy, and maintains compliance with institutional requirements. The Coordinator maintains student data within University systems, monitors student progress, and produces reports and assessments related to enrollment, retention, and student success.
• The Coordinator collaborates with the Director of Student Affairs to promote student engagement and community-building among online students through virtual events, regional meetups, and professional development opportunities. The Coordinator works with Financial Aid, Student Accounts, and the Registrar's Office to assist students in navigating institutional processes related to enrollment, tuition, and financial aid. The Coordinator also collaborates with University Development Officers to identify and promote scholarships, grants, and funding opportunities that support access and affordability for online MSW students.
• The Coordinator adapts and updates MSW program documents, forms, and communications to meet the needs of online learners. The Coordinator develops and distributes program communications, including newsletters and announcements, and produces branded materials using tools such as Canva or Adobe Express.
• The Coordinator teaches up to four (4) courses per academic year, as applicable by academic rank and contract, and participates in department, School, and University committees and initiatives related to online learning, accreditation, and student success. The Coordinator engages in service consistent with the mission of the School of Social Work and Morgan State University.
• The Coordinator maintains a hybrid work schedule in accordance with the Maryland State Telework Policy, balancing on-site and remote responsibilities to ensure effective program operations, communication, and student support during standard University business hours.
• The Coordinator performs other duties as assigned by the MSW Program Chair or the Dean's Office.

Requested Minimum Qualifications

Educational Requirements:

• Master of Social Work (MSW) from a CSWE-accredited institution or approved equivalency.

Experience:

• Minimum of 2 years post-MSW experience, including academic advising, teaching, and/or program development in higher education.

Other Preferences for Consideration Knowledge, Skills & Abilities

Knowledge, Skills, and Abilities

• Experience with course design for online learning platforms (e.g., Canvas, Blackboard), digital engagement strategies, and student support tools.
• Evidence of excellence in teaching and mentoring in a diverse, student-centered environment.