Manager, SDR

Title: Manager, SDR

remote type

Remote

locations

Remote - New York

job requisition id

R310

Job Description:

Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices.  Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community.

Job Description

We are seeking a motivated and strategic Manager, SDR to develop our outbound strategy for Ensora Health and lead our Sales Development Representatives. This role is responsible for developing a strategy to drive outbound as a significant lead source by selecting tools, building processes, and collaborating with marketing and sales leaders to train and coach the existing sales team and hire and manage their own SDR team to ensure consistent delivery of high-quality leads. The ideal candidate will have strong leadership skills, a background in sales or business development, and a deep understanding of outbound lead generation strategies. 

Responsibilities

Leadership & Team Management 

• Collaborate with marketing and sales leadership on training and coaching the sales team in outbound strategy and execution 
• Hire, onboard, and train new SDRs
• Set clear team goals and KPIs and monitor performance
• Provide ongoing coaching, feedback, and professional development
• Foster a positive, high-performance team culture

Process & Strategy 

• Evaluate and implement tools needed for success execution 
• Build processes and best practices to deliver industry leading outbound performance 
• Develop and optimize outreach messaging (email, call scripts, etc.)
• Collaborate with Marketing and Sales to align on ideal customer profiles and lead qualification criteria
• Analyze and report on team performance using Salesforce.com and Outreach.io 
• Identify bottlenecks and implement process improvements

Collaboration 

• Work closely with Sales Leadership to ensure smooth lead handoff and feedback loops
• Partner with Marketing to ensure campaign alignment and content effectiveness
• Maintain close communication with Product and Customer Success teams for ongoing customer insights

Qualifications

• 3 + years of experience managing SDRs or inside sales teams
• Proven track record of leading high-performing outbound sales teams
• Strong knowledge of CRM (e.g., Salesforce, HubSpot) and sales engagement tools (e.g., Outreach, Highspot)
• Excellent communication, coaching, and analytical skills
• Ability to thrive in a fast-paced, goal-oriented environment

Preferred Qualifications: 

• Experience in SaaS or B2B  sales
• Familiarity with healthcare industry particular Mental & Behavioral Health and Rehab Therapy 
• Background in sales enablement or training

Additional Information

While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria. 

The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together! 

All your information will be kept confidential according to EEO guidelines.

At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.

We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community. ​

​We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status. 

Ensora Health is an equal opportunity employer.