Manager, Production Support-Corrections

Manager, Production Support/Corrections

locations

Cedar Rapids, Iowa

Denver, Colorado

Baltimore, Maryland

Philadelphia, Pennsylvania

time type

Full time

job requisition id

R20059563

 

Job Family

Customer & Business Documentation

 

About Us 

 

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.  

 

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. 

     

Who We Are 

  

We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.  

 

Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them. 

 

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms. 

 

What We Do 

 

Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs. 

 

Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit transamerica.com.  

 

Job Description Summary

Establish and achieve department goals for Defined Contribution (DC) Operations teams providing services to internal and external customers.

 

Job Description

Responsibilities

• Direct daily team activities to complete assigned DC Operations functions, with accountability to meet company objectives.
• Set team goals, objectives, and priorities in alignment with department goals
• Facilitate resolution of escalated issues, and develop processes to mitigate future issues.
• Build and maintain positive proactive relationships with internal and external customers.
• Work with other department managers on integrated strategies, workflows and system development efforts that maximize organizational effectiveness.
• Act as the lead between the business units and the IT Group to correct system issues and/or report issues by creation of intake tickets (JIRA) with appropriate documentation.
• Continuously search for ways to improve effectiveness, efficiency, and “value added” for internal and external customers.
• Guide staff to perform detailed analysis/troubleshooting of application/process issues to identify the “root” cause of an issue with further consideration of the full impact on stakeholders.
• Define and assign resources to provide informational workshops for other divisional teams.
• Initiate and lead projects within the department.
• Evaluate staff performance and complete appraisals. Coach and counsel team members individually and together toward improved performance.
• Partner with trainers on the training and development of new employees.
• Participate in the interview and selection of new employees.
• During high volume periods, evaluate and execute operational tasks as needed.
• Develop and train staff on complex query statements (i.e.: UNION’s, JOIN’s, EXIST’s, etc.) using Linux, DB2 SQL and Microsoft SQL Server applications.
• Coordinate the communication of complex information to end users, upper management, and development/systems staff.
• Develop and lead cross-functional project teams based on business need. 
• Coordinate on-call support for nightly batch systems support.

 

Qualifications

• Bachelor’s degree in a business field or equivalent experience
• Five years of experience in the defined contribution or retirement field
• Two years of supervisory/management experience
• In-depth knowledge of system methodology, project management, quality assurance and testing methodologies
• Written and oral communication and interpersonal skills to interact with staff and management at all levels
• Analytical, problem solving skills and decision making skills
• Ability to handle multiple responsibilities under pressure
• Ability to grasp technical and complex concepts, and convey to staff and internal/external customers
• Organizational skills and attention to detail
• In-depth knowledge of Mainframe (PARIS), Linux and DB2 SQL, Microsoft SQL Server, Excel, Word, SharePoint, and Access

 

Preferred Qualifications

• Broad knowledge of Transamerica Retirement Solutions operational processes.

 

Working Conditions

• This is a hybrid position requiring three days in office per week in one of our hub locations (Cedar Rapids, Baltimore, Denver).  Relocation assistance will not be provided for this position

 

Compensation

 

The salary for this position generally ranges between $85,000 - $94,000 annually/per hour. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

 

Additionally, this position is typically eligible for an Annual Bonus 15% of based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion. 

 

#LI-HR1

 

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform

 

What We Offer  

 

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. 

 

Compensation Benefits 

• Competitive Pay 

• Bonus for Eligible Employees 

 

Benefits Package 

• Pension Plan 

• 401k Match

• Employee Stock Purchase Plan

• Tuition Reimbursement

• Disability Insurance

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Employee Discounts

• Career Training & Development Opportunities

 

Health and Work/Life Balance Benefits 

• Paid Time Off starting at 160 hours annually for employees in their first year of service.

• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).

• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars 

• Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.

• Adoption Assistance

• Employee Assistance Program

• College Coach Program

• Back-Up Care Program

• PTO for Volunteer Hours

• Employee Matching Gifts Program

• Employee Resource Groups

• Inclusion and Diversity Programs

• Employee Recognition Program

• Referral Bonus Programs

 

Inclusion & Diversity  

  

We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women. 

  

To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.