Manager, Product Analytics and Insights

Manager, Product Analytics and Insights

locations

Work From Home - Oregon

Work From Home - Idaho

Work From Home - Arizona

Work From Home - New Mexico

time type

Full time

job requisition id

JR-81881

Job Summary:

 

JOB DESCRIPTION  – Manager, Product Analytics and Insights  

Division: Global Product Analytics and Insights 

Line Manager: Sr Director, Global Product, Analytics, and Insights 

Contract Terms: Full-time/Regular 

 

THE TEAM 

The Insights and Analytics Team at Ticketmaster is a highly skilled and collaborative team that identifies opportunities for improvements to product features and drives overall revenue by innovating new ways to look at data and providing analysis and insights. Members of the Insights and Analytics Team partner with business teams across multiple functions including Product, Design, Sales, Marketing, Strategy, & Finance providing analyses covering fan insights, ticket sales, shopping behavior, site analytics, incremental revenue streams, venue/client analysis, and customer lifetime value. 

 

THE JOB 

We are in search of an experienced analyst who will support Product Analytics and Insights. As the Manager, Analytics and Insights, you will be responsible for providing actionable data insights that drive product development and enhance the overall fan experience. You will work with complex data sources, multiple tools, and analytical rigor. You will work with various teams to coordinate analysis and testing efforts. 

 

BENEFITS & PERKS 

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits: 

• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs) 

• YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets 

• WEALTH: 401(k) program with company match, Stock Program Reimbursement 

• FAMILY: New parent programs & support including caregiver leave and infertility support 

• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings 

• OTHERS: Volunteer time off, crowdfunding network 

 

WHAT YOU WILL BE DOING 

• Collaborate with cross-functional teams to define and measure key digital metrics aligned with business objectives. 

• Utilize data analysis to uncover trends, patterns, and opportunities, providing actionable insights to inform product strategy. 

• Lead the development and implementation of analytics tools and methodologies to enhance data-driven decision-making processes. 

• Work closely with stakeholders to understand business requirements and translate them into analytical solutions. 

• Build strong relationships with internal stakeholders and counterparts within the Insights and Analytics NA organization. 

• Partner with the research team to triangulate and understand our fans’ needs and provide actionable insights that help stakeholders make informed business decisions. 

• Collaborate with stakeholders on testing design and performance reporting. 

  

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) 

• Working knowledge of dashboarding tools such as Domo, Looker Studio, Tableau. 

• Experience with digital analytics platforms and tools like Adobe Analytics, Google Analytics, Monetate, Contentsquare, and Pendo. 

• Excellent communication and presentation skills. Ability  to translate complex analytical findings into clear, engaging narratives for non-technical audiences 

• Ability to design and run complex experimental product tests from A/B to Multivariate tests. 

• Advanced proficiency in Microsoft Office, especially Excel and PowerPoint, and expertise in SQL, and Google BigQuery.  

• Advanced or expert level excel skills with the ability to create and automate dynamic models required. 

• Excellent presentation skills.  

 

YOU (BEHAVIORAL SKILLS) 

• Ability to partner with stakeholders to understand their use cases, develop analytical frameworks, and provide data driven strategic business insight. 

• Ability to build rapport and trust with diverse team members. 

• Openness to diverse perspectives and ideas. 

• Identifies and focuses on high-impact tasks and goals. 

• Manages time effectively to meet deadlines and commitments. 

• Flexibility to adjust to changing priorities or environments is essential. 

• Resilience in the face of setbacks or obstacles is important. 

 

LIFE AT TICKETMASTER 

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.  

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.  

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you are passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. 

 

Our work is guided by our values: 

• Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. 

• Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team 

• Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent 

• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive