Lead, Registration Specialist

Title: Lead, Registration Specialist (Remote)

Location: Dallas United States

Job Description:

Who we are:

Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission's Gold Seal of Approval and has maintained that accreditation every year since inception.

We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out.

What you'll be responsible for:

The Lead, Registration Specialist is responsible for meeting the performance standards and demonstrate knowledge of the team's core processes and functions while supporting a team of associates. They also partner and effectively communication with insurance companies, doctors, hospitals and management.

What you'll work on:

• Perform comprehensive patient registration, including obtaining accurate demographic and insurance information from multiple Electronic Medical Record (EMR) systems and entering this info into Access TeleCare's billing system
• Verify insurance eligibility and coverage benefits using payer portals, phone calls, and real-time eligibility tools
• Identify and resolve issues related to insurance eligibility, including coordination of benefits and out-of-network policies
• Maintain compliance with HIPAA and all regulatory guidelines regarding patient data and insurance handling
• Support Specialists by answering questions and providing hands on training
• Escalate production roadblocks and provide potential solutions to Manager
• Promptly respond to the team questions and provide hands on training when needed
• Meet with Manager weekly to escalate any workflow issues and feedback identified by team meeting with auditing and coding team regarding performance, goals, and professional development
• Other duties as assigned

What you'll bring to Access TeleCare:

• High school diploma requires; Bachelor's Degree Preferred
• Minimum of 2-5 years' experience as in Registration or related field
• Experience in various EMRs and charge capture systems (Athena preferred)
• Solid understanding of Registration, Insurance Coverage, Billing, and EMRs
• Must have the ability to multitask and manage time effectively
• Excellent written and verbal communication skills
• Outstanding problem-solving and organizational abilities
• Ability to maintain confidentiality
• Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments
• Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems
• Ability to work effectively under deadlines and self-manage multiple projects simultaneously
• Strong analytical, organizational, and time management skills
• Flexibility and adaptability in a fast-paced environment
• Ability to thrive in high growth, fast-paced organization and 100% Remote based environment
• Must be able to remain in a stationary position 50% of the time
• Occasional travel for meetings and collaboration

Company perks:

• Remote Work
• Health Insurance (Medical, Dental, Vision)
• Health Savings Account
• Flexible Spending (Medical and Dependent Care)
• Employer Paid Life and AD&D (Supplemental available)
• Paid Vacation and Sick Leave, Wellness Days, and Paid Holidays

About our recruitment process:

We don't expect a perfect fit for every requirement we've outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 3 interviews via Zoom.

Access TeleCare, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, marital status, national origin, disability, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.