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IT Support Specialist

3DS Dassault Systems

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  • Date Posted:

    7/15/2025

  • Remote Work Level:

    Hybrid Remote

  • Location:

    Hybrid Remote in Waltham, MA

  • Job Type:

    Employee

  • Job Schedule:

    Full-Time

  • Career Level:

    Experienced

  • Travel Required:

    No specification

  • Education Level:

    We're sorry, the employer did not include education information for this job.

  • Salary:

    We're sorry, the employer did not include salary information for this job.

  • Categories:

    IT,  System Administrator,  Tech Support,  Customer Service,  Python

About the Role

Title: IT Support Specialist

Location: Waltham United States

Job Description:

Role and Responsibilities

DASSAULT SYSTEMES, the 3DEXPERIENCE Company, provides businesses and people with virtual universes to imagine sustainable innovations. Serving over 250,000 clients in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow

DASSAULT SYSTEMES is looking for a motivated and technically strong IT Service Operations Associate in our Waltham, MA office, in an onsite/hybrid role.

  • Primary responsibilities will include actively supporting and maintaining local IT Infrastructure & User Experience, providing remote (phone, chat, email) IT support to employees, ensuring DASSAULT SYSTEMES offices align with corporate IT standards, and assisting with integration of new acquired companies.
  • The IT Services & Support Associate is a gatekeeper to safeguard corporate IT standards, provisions new hardware and software, complete Level 1 and 2 troubleshooting and provides prescribed solutions for users in DASSAULT SYSTEMES offices and remote users in the Americas.
  • Support end-user devices (laptops, desktops, tablets) and local environment (printers, unified communications, audiovisual) according to corporate standards
  • Provide remote support including troubleshooting and resolving hardware and software issues as part of a team including research, diagnostics, and root-cause analysis
  • Patch end-user devices, perform OS upgrades, and troubleshoot antivirus and firewall issues
  • Document new solutions and support processes
  • Apply knowledge and experience to anticipate support needs and develop new procedures in anticipation of future requirements
  • Maintain accuracy of assigned IT assets
  • Maintain support KPIs (approval workflows, resolution time, user satisfaction)
  • Perform other duties as assigned

Qualifications

  • IT Support & Administration experience
  • Successful applicants would be analytical and have strong problem-solving skills.
  • Strong written and verbal communication and interpersonal skills are required.
  • Candidates who meet 8 or more of the following requirements should apply:

o Strong background with Windows OS (Windows 11, Windows Server)

o Strong background in Active Directory

o Experience in supporting MacOS

o Excellent interpersonal and communication skills (written and verbal) for working with peers, clients, and management

o Ability to work independently on multiple projects

o Ability to work with local and remote teams

o Ability to research, design, and implement technical solutions to completion

o Dedicated to high level of customer service and follow through with peers, management, and business users

o Demonstrated ability to work in a complex multination environment

o Ability to lift 20 kg or 40lbs

o Other skills that are a plus:

§ Understanding for Cybersecurity Fundamentals

§ Experience with scripting for task automation (PowerShell, Python, VBA, VBS, batch files)

§ Good understanding of current LAN & WAN technologies

o Languages - French, Spanish and Portuguese would be an asset

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