IT Support Executive

Title: IT Support Executive

Location: International United States

International Permanent SG$4,500 - SG$5,500 per month (SG$54,000 - SG$66,000 per year)

Job Description:

Job Description

• Provide 1st line (telephone) and occasional 2nd line (deskside) IT support, ensuring timely resolution of incidents and requests.
• Log all issues in BMC Helix, escalating unresolved cases to appropriate 2nd or 3rd line teams and monitoring progress.
• Keep customers informed on the status of their calls and maintain strong client relationships.
• Collaborate with regional IT Support Officers, IT Operations, Belfast Service Desk, and global teams to ensure seamless service delivery.
• Coordinate with ITIL process teams on change, release, problem, and configuration management.
• Work closely with local/regional IT, training teams, and other technical teams to facilitate smooth operations.
• Provide guidance, training, and mentoring to team members.
• Develop a solid understanding of the business, meet agreed OLAs/SLAs, and complete assigned tasks within deadlines.

The Successful Applicant

• Minimum 4 years' IT experience (including at least 3 years in 1st line support).
• Strong customer service skills with excellent verbal and written communication.
• Proficient in Windows 10, Microsoft Office, VPN, Citrix, Active Directory, Remote Exchange Console, and service desk/call management tools.
• Practical knowledge of ITIL processes, end-user IT services, and professional services sector operations.
• Strong organisational skills, able to work under pressure and resolve incidents logically and efficiently.
• Self-motivated, credible, and passionate about technology, with the ability to explain technical concepts in business-friendly terms.
• Experience supporting global environments, with cultural awareness and adaptabililty
• Ideally from legal or other professional services industry

What's on Offer

Great work culture

Good opportunity to work in a global industry leading law firm

Contact

Jayden Yap (Lic No: R22110369/ EA no: 18C9065)

Quote job ref

JN-082025-6811488

Phone number

+65 6416 9897