IT Professional - Junior

Title: IT Professional - Junior

Location: Rocklin United States

Job Description:

Why Work at SMA America

At SMA America, we believe in Energy that Changes. Since 1981, we've been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems - all while pushing the boundaries of what's possible in clean energy.

But we're not just transforming power - we're empowering people.

We've built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt.

Whether you're a sales expert, service pro, or engineering innovator, if you're ready to join a purpose-driven team committed to shaping the future of energy - we'd love to meet you.

POSTITION OVERVIEW

We are seeking a Junior IT Professional who will be responsible for the entire lifecycle of the IT systems and components (software and infrastructure) assigned.

PRIMARY DUTIES / RESPONSIBILITIES

• Installation and Support of PCs / NBs, phones and mobile devices, installation and maintenance of client.
• Maintains an inventory of company hardware.
• Support in implementing IT solutions taking into account IT guidelines, IT specifications, IT methods and processes, IT architecture, and securing IT qualification standards.
• Operate as a local IT Team member, support global IT Strategy and follow global policies, processes and procedures.
• Responsible for processing all IT service requests through the corporate ticketing system.
• Documentation of implemented solutions via the KEDB, Knowledge Base and ensuring integration of solutions into SMA DMS
• Facilitates "Townhalls" and "All Hands" meetings as needed.
• Works with outside vendors as required.
• Other duties as may be required or assigned.

REQUIRED QUALIFICATIONS

• At least 1 year of relevant work experience.
• A thorough understanding of Windows systems setup and support techniques is required.
• Must have a highly developed sense of good customer service and excellent communication skills.
• Must provide positive interaction with users
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook) is required.
• Attention to detail and a high level of accuracy are required.
• Must be able to function as a global team member.
• Ability to work well in culturally diverse environments.
• Ability to analyze and solve problems effectively.
• Proficiency in the English language, both written and verbal, is required.

PREFERRED QUALIFICATIONS

• German or Spanish language skills a plus.
• Ability to analyze and solve problems.
• Ability to perform in a fast-paced environment.
• Ability to handle multiple projects in parallel.
• Highly customer and success orientated.
• Ability to work individually as well as part of a team

WE OFFER

• Salary Range: $27.40 - $33.41 per hour, depending on experience and qualifications
• Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
• 401(k) plan with company match
• Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
• Opportunities for professional development and training
• Inclusive, collaborative, and innovative work environment

Our EEO Policy

We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one's race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran's status, sexual orientation, or any other consideration made unlawful by law.

In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.

Our Privacy Policy

During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA's staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes].

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the "CCPA"). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information.