Investor Success Coordinator

Title: Investor Success Coordinator

Location: Dublin

Type: Fixed term contract

Workplace: hybrid

Category: Key Attendee Success

Job Description:

About us:

How did Web Summit become, in the words of Forbes, “the best tech conference on the planet”? Meaningful connections. Our tech events are unmissable because we make it easier for the right people to meet and connect. Everyone at Web Summit works towards this goal.

And we’re just getting started. 

We’re always looking to build on the impact we have already made at Web Summit. In the coming years we’ll take Web Summit to new markets, promoting global connectivity, highlighting important issues and connecting global leaders – all while making a positive impact on the environment and communities we encounter.

To build a better company, we have to better ourselves. We do that by finding the most ambitious people to work with us. 

About the team:

You’ll be joining the Key Attendee Success team, who are responsible for ensuring our investors, media attendees and speakers have the best experience at our events. You’ll be working closely with the investor acquisition team, which has been instrumental in increasing the numbers of attending investors at our events. These have included local angel investors, leading venture capitalists, and representatives from investment banks such as Goldman Sachs and Morgan Stanley. 

You will be the point of contact for our investors and will ensure a seamless experience during and after our global events.

Please note, this is a 6 month FTC

What you will achieve at Web Summit

• You’ll act as an internal point of contact, improving processes and workflows that result in an excellent event experience for our investors
• You’ll ensure investor attendees have a great customer and event experience
• You will manage all logistics and scheduling for investors attending our events
• You’ll run and fulfil any investor-related activities at our events
• You’ll liaise with other teams and ensure clear communication channels exist
• You’ll foster relationships with some of the most innovative funds

Who you are

• You’re a natural collaborator who excels as part of a team working towards stellar customer experiences
• You’re a natural people person and have keen attention to detail
• You’re exceptionally organised, with strong administrative skills
• You can solve problems, and have the ability to think on your feet
• You can keep your cool in any situation, while remaining confident, positive and professional
• You deal with confidential matters in a professional manner, while respecting and upholding professional integrity at all times
• You're a quick learner and can grasp the intricacies of complex relationships easily

Skills and abilities we're looking for

• At least 1-2 years of experience in a relationship/account management or customer service role
• Excellent customer service skills and an eye for detail
• Exceptional planning, scheduling and communication skills
• Strong administrative skills and an ability to meet deadlines
• Self-motivated multitasker with the ability to work on your own initiative to accomplish tasks
• Ability to adapt to changing needs and take up new tasks proactively
• Ease and comfort in talking to any audience, including Fortune 500 CEOs, leading venture capitalists and emerging startups
• Knowledge of venture capital industry is beneficial but not required

Benefits and perks:

- Hybrid-working model open to all employees.

- Subsidised healthcare, dental, employee assistance programme (EAP) and more.

- Pension contribution up to 6%(Irish based only)

- A dedicated in-house L&D department, with access to workshops, online learning and resources to help you excel in your career development.

- Company laptop, generous annual leave and flexible working arrangements.

- Our very own Tramway Team, which drives community and morale-boosting events for employees to participate in.

- Annual company get-togethers, charity days, and monthly wellbeing talks.

- Wellness subsidy issued to all employees of €1000 per year

At Web Summit, we embrace diversity and inclusion. We want talent from all walks of life to help us on our journey to digitise the conference sector. Hiring decisions are made purely on experience, skills and the needs of the business.