Internal Communications Manager- Digital Channels

Internal Communications Manager- Digital Channels

locations

Chicago, Illinois

Full time

What We'll Bring:

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go.

Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

What You'll Bring:

• 10 years plus years relevant professional experience in an internal communications settting
• Exceptional communication skills, including the ability to write, edit, produce and present creative and compelling content
• Proven team leadership capabilities, including the ability to nurture and develop talent
• A positive attitude and the ability to form collaborative working relationships with team members
• Innovation, creativity, flexibility and initiative – we are keen to try new things and ways of working
• Flexibility and ability to gracefully navigate ambiguity, deadline pressure and conflicting requests
• Strong attention to detail with a keen editorial lens and an eye for design
• Familiarity and comfortability with operating internal communications technology platforms
• Experience with pulling and tracking communications analytics, as well as distilling performance insights and conducting regular reporting to ensure outcomes are aligned with business objectives
• Ability to manage budgets and vendors
• Bachelor’s degree

What We’d Love to See:

• Experience implementing a new intranet or digital communication platform
• Experience working in information services and/or financial services
• Experience communicating with an international audience in a matrixed environment
• Appetite for challenging the status quo and finding efficiencies 
• Advanced degree
• Fluency in Spanish, French or Portuguese

Impact You'll Make:

This role will act as a key member of the Corporate Affairs & Communications team responsible for managing internal communications production — bringing content to life through TransUnion’s internal digital channels by developing strategic campaigns and leveraging channels to maximize reach and associate engagement. This role will oversee a team of content production specialists and will partner with colleagues on the Internal Communications team to implement strategic communications programs and campaigns, serving as a key consultant in delivery and channel strategy.

• Lead and drive continuous improvement of our internal digital channel strategy, including our intranet, email, newsletter, digital signage, video, chat and more
• Develop and deliver compelling content
• Apply UI/UX principles to enhance the associate experience on our digital platform
• Monitor and measure the effectiveness of our channels, using feedback and data analysis to make improvements
• Influence the evolution of our digital channels, developing strategic recommendations to enhance the team’s impact, efficiency the associate experience
• Support internal storytelling efforts, working with internal communications partners to source and develop content to drive culture and productivity  
• Oversee the team’s editorial calendar, channel governance and processes, helping to organize communications delivery to ensure a positive associate experience
• Support additional Corporate Affairs & Communications strategic projects/initiatives as required

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

Pay Scale Information :

The U.S. base salary range for this position is $106,700.00 - $160,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.