Insurance Operations Specialist

Title: Insurance Operations Specialist

Location: Cardiff, London or Remote (UK)

Job Description:

London, Cardiff or UK Remote £40,400 - £50,000 + Benefits | Hear from the team 

 The Insurance Team

We’re building insurance that actually works for people – no jargon, no faff, no feeling like you’re being caught out. Our mission is to offer simple, reliable and delightful insurance products that meet real-life needs, backed by great underwriting and claims partners to power seamless internal operations and exceptional customer experiences. We recently launched our first product line, Home insurance, with plans to expand across multiple insurance categories over the coming years. We're a small, focused team with ambitious growth targets and a chance to build something special from the ground up.

The Role

We’re looking for an Insurance Operations Specialist to help ensure the smooth day-to-day running of our insurance products. You’ll be close to the customer experience, managing escalations, tracking key trends and shaping the processes and guidance we’ll need as we scale. Reporting into our Insurance Operations Lead, you’ll work closely with our Customer Operations team, as well as our insurance partners, the underwriters and claims handlers.

 You’ll play a key role in the following areas…

• Championing best practices when it comes to all internal insurance processes, including updating internal guidance and saved responses
• Working closely with our Customer Operations team to ensure we communicate efficiently, compliantly, and empathetically with our customers
• Ensuring accurate, efficient, compliant, and delightful delivery of key operational elements of the customer journey
• Escalating sensitive and high priority cases to the claims handlers
• Sharing customer feedback, pain points and ideas with the Product Team, and help them shape future changes to our product

 We’d love to hear from you if…

• You are passionate about delivering a great customer experience
• You are comfortable designing operational processes from scratch
• You pride yourself on strong attention to detail
• You have proven experience in customer-facing roles within a consumer insurance operation
• You work collaboratively with people at all levels and across functions and cultures

What’s in it for you:
 £40,400 - £50,000 dependant on experience and  share options 

London, Cardiff or remote within the UK available, with occasional travel to the London office

 We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team

Learning budget of £1,000 a year for books, training courses and conferences

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