Information Technology Coordinator II

Job Posting Title: Information Technology Coordinator II

Location: Austin United States

Full time

job requisition id: R_00040294

Hiring Department: Lyndon B Johnson School of Public Affairs

Weekly Scheduled Hours: 40

FLSA Status: Exempt

About The University of Texas at Austin

What starts here changes the world.

The University of Texas at Austin, founded in 1883, ranks among the 40 best universities in the world with top national programs across 19 colleges and schools. By creating educational opportunities for all and leading cutting-edge research at scale, the University fosters positive social change, technological advancement, and economic progress showing the world that change really does start here.

An organizational priority is to successfully make UT the world's highest-impact public research university, unleashing knowledge, opportunity and innovation from the heart of Texas.

Learn more about UT's mission and values, and leadership.

About The LBJ School of Public Affairs

The Lyndon B. Johnson School of Public Affairs at the University of Texas at Austin is one of the nation's premier public policy schools. As Texas' top-ranked policy school for over five decades, the LBJ School provides unmatched opportunities for students to engage with policymakers, industry leaders and innovators in Austin and beyond. The school is committed to improving the quality of public service in the United States and abroad at all levels of governance and civic engagement. Our goals are to prepare students and professionals for leadership positions in public service, produce interdisciplinary research to advance our understanding of complex societal problems and create solutions, promote effective public policy and management practice and foster civic engagement on issues of public concern.

Committed to advancing the quality of public service, the LBJ School continues to drive education, research and civic engagement at all levels of governance.

Purpose

The LBJ School of Public Affairs is seeking an experienced and service-oriented Information Technology Coordinator II to oversee daily IT operations and end-user support. This position plays a key role in maintaining and supporting the School's technology infrastructure, including hardware, software, AV systems, and web services. The IT Coordinator will lead a small team, manage IT resources, support the implementation of university-wide IT initiatives, and provide training and documentation for faculty, staff, and students. The ideal candidate is a collaborative problem-solver with strong technical expertise, leadership experience, and a commitment to excellence in a higher education environment.

Responsibilities

• Oversee the daily operations of technical support at the LBJ School, providing end-user support for software, hardware, and network issues across Windows and macOS platforms, as well as printers, VoIP phones, and mobile devices.

• Manage imaging, deployment, troubleshooting, and lifecycle maintenance of the School's hardware fleet using appropriate management tools.

• Support the maintenance and development of LBJ School websites. Serve as a backup to the Web Developer, collaborate with the Communications team on web-related initiatives, and contribute to digital projects as assigned.

• Coordinate with LAITS and the broader UT IT community to align the School with University technology standards and prepare for upcoming IT initiatives and infrastructure changes.

• Develop and maintain clear, user-friendly documentation for internal IT processes and end-user support materials.

• Supervise, train, and mentor student workers and full-time IT staff.

• Provide training for faculty, staff, and students on the use of classroom AV systems and new hardware or software tools.

• Assist in managing IT inventory and support the completion of the annual Information Security Office Risk Assessment.

• Support IT procurement processes, including research, purchasing, tagging, and tracking hardware and software assets.

• Assist with administrative tasks such as budget planning and resource allocation.

• Perform other related duties as assigned.

Required Qualifications

• Bachelor's degree.

• Experience providing technical support for both macOS and Windows environments, including diagnosing and resolving software, hardware, and network issues.

• Experience imaging, deploying, and maintaining hardware using management tools and standard processes.

• Experience leading or coordinating IT support functions, including supervision of staff or student workers and delivering end-user training.

• Strong communication skills with the ability to work collaboratively and effectively with faculty, staff, students, and technical teams.

• Demonstrated ability to manage multiple tasks and projects, prioritize effectively, and adapt to changing technology environments.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Five or more years of experience in IT support, systems administration, or help desk roles.

• Experience working in a higher education or academic environment.

• Experience providing support for AV systems and user training in classroom or hybrid learning environments.

• Familiarity with Pantheon web hosting, the UT Drupal Kit, and content management systems (CMS); experience collaborating with web development or communications teams.

• Working knowledge of information security principles and experience completing IT risk assessments such as ISORA.

• Experience assisting with IT budget planning and procurement processes.

• Experience with a range of IT tools and platforms, including:

• Jamf (macOS device management)

• Microsoft Endpoint Configuration Manager (MECM) (Windows management)

• Zendesk (ticketing/help desk)

• Momentus (room scheduling/event management)

• Microsoft 365, OneDrive/SharePoint, Teams

• Box, Zoom, FileMaker

• Stata, R, SAS

Salary Range

$65,000 + depending on qualifications

Working Conditions

• Standard office conditions.

• Repetitive use of computer equipment.

• Lifting/pushing/pulling/moving equipment.

• Use of manual dexterity.

Work Shift

• Monday - Friday 8a-5p, eligible for hybrid Flexible Work Arrangement

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

 

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.E-Verify:

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.