Human Resource Systems Lead

Human Resource Systems Lead

Location: Concord, NC,  United States

Job Description:

Remote | Must work EST hours
Schedule: Monday–Friday, 8 AM – 5 PM EST
Contract Duration: November 2025 – February 2026
Pay Rate: $33.39/hour

Position Overview

The HR Systems Lead provides systems support and project participation for workforce management systems (UKG), serving teams across North America and Latin America. This role delivers technical and process expertise while ensuring a stable, effective, and continuously improving HR systems environment.

You’ll manage support tickets, troubleshoot and resolve issues, test and document system changes, and partner with HR systems leadership and vendors to maintain operational excellence. Additionally, you’ll participate in HR systems projects involving requirements gathering, testing, documentation, and training.

Key Responsibilities

System Administration & Technical Support

• Maintain a deep understanding of system configurations, architecture, and ongoing updates.

• Manage and resolve ServiceNow support tickets, escalating complex issues as needed.

• Conduct maintenance, testing, and user access management activities.

• Ensure system documentation remains current and accurate.

• Monitor service performance and drive process improvements for stability and efficiency.

• Collaborate closely with team members to ensure a seamless end-user experience.

Project Execution

• Support the HR systems roadmap by contributing to project planning, requirements definition, testing, and vendor coordination.

• Develop process documentation, training materials, and user guides.

• Identify and escalate risks or issues requiring leadership action.

• Coordinate cross-functional handoffs between HR, IT, Finance, and Audit.

• Lead small-scale projects, defining charters, plans, and deliverables.

Qualifications

• Bachelor’s degree in Information Systems, Business, or a related field (or equivalent experience).
• 6–10 years of experience supporting large-scale HR systems (HRIS, IT, or HR functional roles).
• Hands-on experience with UKG workforce management, timekeeping, payroll, permissions/security, and reporting.

• Strong understanding of HR processes, system design, and SaaS implementation methodologies.

• Proven ability to work in matrixed, cross-functional, and geographically distributed teams.

Preferred Experience

• Familiarity with ServiceNow and vendor management best practices.

• Experience supporting diverse employee groups (salaried, hourly, unionized, and expatriate).

• Working knowledge of HR transactions related to talent management and total rewards.

• Understanding of continuous improvement and root cause analysis methodologies.

Core Competencies

• Analytical & Critical Thinking: Synthesizes complex data, identifies root causes, and drives effective solutions.

• Prioritization & Accountability: Balances multiple priorities, meets deadlines, and escalates issues proactively.

• Customer Focus: Provides exceptional user support with empathy, patience, and professionalism.

• Results-Driven: Demonstrates urgency, accuracy, and persistence in meeting objectives.

• Collaboration: Works effectively across teams and functions to achieve shared goals.

• Communication: Clearly conveys technical concepts to non-technical audiences.

• Continuous Improvement: Constantly seeks opportunities to streamline and enhance processes.

Category Code: JN007, JN037