Human Resource Information Systems Specialist

Title: HRIS Specialist

Location: Northbrook United States

Job Description:

Overview

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making-and our story is still unfolding.

We're here for it. We think you should be too. We're looking for a driven professional with an inclusive mindset to join our team as an HRIS Specialist.

The HRIS Specialist will deliver exceptional customer service while providing support and guidance to associates with HR inquiries while supporting the Company's Purpose and Values, and Core Beliefs.

This is a 3 day/week hybrid position based out of our Northbrook, IL Headquarters Office.

A day in the life as an HRIS Specialist…

• Respond to a high volume of inbound calls and emails inquiries in a fast paced environment, while delivering quality service and creating a positive associate experience.
• Provide Tier 1 support including documentation in the HR case management application applying critical thinking and active listening skills to effectively diagnose the associate's needs.
• Escalate Tier 2 cases to appropriate business teams following standard scripts and workflows.
• Communicate policies and processes, and provides information in response to associate and leadership inquiries
• Utilize multiple systems to research, troubleshoot and provide issue resolution or escalate to the appropriate partner
• Process employee data transactions and perform a variety of operational tasks in Workday HCM
• Identify trends and areas for potential improvement and focus; suggests solutions and ideas for improvement
• Partner with Manager to create standardized answers and work processes for CRM support.

What you'll bring to the table…

• Commitment to exceptional customer service and follow through
• Strong time management and organizational skills with the ability to be flexible and exercise a sense of urgency and prioritization
• Experience, ability, and comfort to work effectively with all levels of the organization
• Effective communicator with strong verbal and written communication skills in both English and Spanish
• Proven ability to work both independently as well as in a team
• Ability to quickly build relationships and trust with associates and maintain confidentiality
• Ability to remain calm and composed in the face of difficult conversations.

We'd love to hear from you if you have…

• 1+ of HR related or HR Internship experience
• Bilingual - Spanish fluency (speaking and writing) required
• Experience researching, analyzing and problem solving in a fast paced environment
• Customer service related industry or contact center experience is a plus
• Workday experience is a plus