HR Shared Services Analyst – Bilingual French, Partner Contact Center

HR (PRO) Shared Services Analyst – bi-lingual FRENCH, Partner Contact Center (US Remote)

2401 Utah Ave S #800, Seattle, Washington, United States • Remote

Starbucks Coffee Company

Job Category

Call Center Support

Job Level

Individual Contributor

Remote/ Hybrid

Yes-Remote

Pay

$23.75 - $40.33 /Hourly

Bonus Eligible

No

Now Brewing – HR (PRO) Shared Services Analyst – bi-lingual FRENCH, Partner Contact Center! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only

celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

This job contributes to Starbucks success by acting as the primary contact for partners regarding inquiries including but not limited to human resource policies and practices, benefits and pay. Maintains and enhances initiatives that support Starbucks culture and a great work environment. Models and acts in accordance with Starbucks mission and values.

As an HR (PRO) shared services analyst -bi-lingual French, Partner Contact Center you will…

• Answers a high volume of complex inbound calls in a fast-paced environment, while delivering quality service and creating a positive partner experience in both English and French languages.
• Applies critical thinking and active listening skills to effectively diagnose callers’ needs and to determine key details to document in the case management tool
• Communicates policies and processes and provides information in response to partner inquiries
• Utilizes multiple systems to research, troubleshoot and provide issue resolution
• Acts as an escalation point of contact to resolve critical and complex partner resource concerns

We’d love to hear from people with:

• Experience working in customer service and or a call center environment
• Experience researching, analyzing and problem solving in a fast-paced environment
• Experience coaching or leading others 
• Case management experience
• Continuous improvement experience
• Human resources experience or education
• Bachelor’s degree preferred
• Strong verbal and written communication skills in English and French languages

 

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k)-retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.  Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.  You will also have access to backup care and DACA reimbursement.   Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.  

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above.  For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. 

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.  At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.