HR Employee Service Specialist IV

JPMorgan Chase

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  • Date Posted:

    4/19/2025

  • Remote Work Level:

    Hybrid Remote

  • Location:

    Hybrid Remote in Newark, DE

  • Job Type:

    Employee

  • Job Schedule:

    Full-Time

  • Career Level:

    Entry-Level

  • Travel Required:

    No specification

  • Education Level:

    We're sorry, the employer did not include education information for this job.

  • Salary:

    We're sorry, the employer did not include salary information for this job.

  • Categories:

    Call Center,  Customer Service,  Human Resources & Recruiting

  • Benefits:

    Health Insurance, Retirement Savings, Education Assistance

About the Role

Title: HR Employee Service Specialist IV

Health and Wellness

Location: DE-Newark

Job Description: Are you ready to make a difference in the lives of our employees? As a Human Resources Specialist on the HR Answers Health and Wellness team, you will play a crucial role in delivering a best-in-class, simplified, and personalized experience to employees across the firm. Join us to provide consultation on various HR matters and support our mission of employee excellence.

As a Human Resources Specialist within the HR Answers Health and Wellness team, you will be at the forefront of delivering exceptional HR support to employees across the firm. You will provide consultation on various HR matters, ensuring adherence to company policy and guidelines. Your role involves interacting with employees at various levels on a range of topics, requiring strong attention to detail, empathetic support, and high-quality work while maintaining data integrity and confidentiality.

Job Responsibilities:

  • Engage in inbound/outbound phone activities to support HR functions and address employee inquiries
  • Review and respond to employee-submitted cases in accordance with established processes, policies, company guidelines, and regulations
  • Complete HR-related transactions and activities while adhering to company policy and guidelines
  • Process assigned work activities timely and accurately
  • Meet department standard metrics, including quality, handle time, and employee satisfaction
  • Work a hybrid schedule with a minimum of 60% of the time in the office

Required Qualifications, Capabilities, and Skills:

  • Minimum of 1 year of customer service experience
  • Self-motivated with the ability to work effectively in a team environment
  • Adaptability to rapidly changing business and technology needs
  • Demonstrated active listening, probing, and reading comprehension skills
  • Strong attention to detail, high level of accuracy, and problem-solving skills
  • Ability to meet deadlines, take initiative, and display a sense of urgency
  • Proficiency with Microsoft Office suite and HR Systems (Oracle, ServiceNow, and/or PeopleSoft)

Additional Information:

This position requires availability to work flexible hours to meet business needs; potentially extending beyond 8:00 AM EST to 7:00 PM EST to accommodate business needs

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

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