High Volume Contact Center Agent

High Volume Contact Center Agent

Call Center & Customer Service

$ 21 / Hour

location_onPhoenix, Arizona

work_outlineContract/Temporary

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Adecco is hiring immediately for High Volume Contact Center Agents with a local client. As a High-Volume Contact Center Agent, you will handle a wide range of claims, correspondence, and escalations while ensuring adherence to team goals and Service Level Agreements. You will process claims submitted by brokerages, including currency conversion, and follow established procedures and scripts. Additionally, you’ll collaborate with leadership and peers, use proprietary software to review and manage claims, and communicate with internal and external teams. Your work will primarily focus on stocks, with some involvement in cryptocurrency, while managing multiple accounts and adding transactions to assess claim eligibility. Apply now! 

What's in this for you?  

• Weekly pay starting at $21.00/hr.  

• Competitive benefits with options such as medical, dental, vision, and 401(k) 

• Work from home or onsite flexibility based on your preference 

Requirements: 

• High School Diploma or GED 

• Minimum of 6 months of prior work experience; 1 year preferred, specifically in claims processing or a professional office setting 

• Bilingual candidates a huge plus 

• Reliable high-speed internet connection (for remote candidates) 

• Ability to work independently with minimal supervision in a remote (work-from-home) environment 

• Basic math skills 

• Proficiency in Microsoft Office 

• Comfortable using multiple systems simultaneously 

• Strong verbal and written communication skills 

• Critical thinking and reasoning skills 

• Solid computer literacy, including the ability to navigate the Start menu, create folders, right-click, and access system settings 

• Strong attention to detail; must be able to review and analyze data points accurately 

• Fully engaged and responsive during both training and day-to-day work 

• Ability to set up and troubleshoot basic computer functions independently upon receiving equipment 

• Consistent punctuality and reliability are a must – no absences or tardiness allowed during the first two weeks of training 

• Must use personal equipment/devices and have the ability to connect directly to the internet via Ethernet; Wi-Fi is not permitted. A speed test will be required to confirm internet reliability 

   Work Schedule: 

• 8:00AM-4:30PM. Training will take place over two weeks and follows a different schedule each day. Full attendance is required during the training period 

This position offers the choice of working remotely or onsite, based on your preference! Please Note: residence within the Mountain Time Zone is required. 

Click on apply now for immediate consideration for these High-Volume Contact Center Agent positions!  

Pay Details: $21.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Ref: US_EN_99_026963_2411002