Help Desk Analyst

Remote L2 Help Desk

Location: Camden, New Jersey

Remote

Job Type: Contract-to-perm

Category: Help Desk

Req # PHL-78a19327-70f3-4bb5-9a93-c05268ae21cc

Pay Rate: $22 - $28 (hourly estimate)

Job Description

One of Insight Global's educational service clients is looking for a remote L2 help desk analyst to join their team! This person will provide Tier 1 and Tier 2 level support for 1,000+ external and internal staff using their FreshDesk ticketing system. Some day-to-day responsibilities include password resets, printer troubleshooting, MS Office issues, system upgrades, etc. While this person will be working fully remote, they are fully expected to be a self-starter with a suitable working space and internet connection to handle all incoming requests throughout the day.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Required Skills & Experience

- 4+ years of IT help desk experience (L2 desired)
- Experience supporting off-site users through a remote desktop support tool (TeamViewer, VNC, LanDesk, etc.)
- Experience using a ticketing system (FreshDesk, ServiceNow, etc.)
- Excellent communication skills - must be able to understand customer needs and explain resolutions in a simple manner
- Located in CT/PST

Nice to Have Skills & Experience

- BS/BA in a technical field

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.