Healthcare Production Support Analyst

Healthcare Production Support Analyst

Location: Hybrid - St. Louis / Earth City, MO or Remote

Employment Type: Full-Time

Job ID: 00066154591

Job Description:

About the role

As a Healthcare Production Support Analyst , you will take ownership of resolving complex production and data issues, proactively identifying potential problems, and delivering high‑quality support that meets or exceeds service level expectations. This position is ideal for someone who thrives in a dynamic environment, communicates clearly, and is passionate about delivering exceptional customer service through strong problem‑solving and technical expertise.

In this role, you will:

• Provide technical support to internal and external customers to resolve problems while building and maintaining strong customer relations and partnerships.
• Successful service delivery. Achieve SLAs, high level of client satisfaction, diagnose client issues, accountable for full resolution with root cause analysis, and excellent verbal and written communication regarding issues and opportunities.
• Troubleshooting, testing and resolving reported production support or data issues.
• Maintaining internal and external customer reported questions, problems, and resolution following issue management procedures.
• Managing a workload of technical support issues on timely basis and providing status to external users and internal staff according to the SLA (service level agreement).
• Proactive outreach including working reports to identify potential issues.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this position is hybrid, requiring one day per week onsite in a Cognizant or client office in St. Louis / Earth City, MO, or may be remote for qualified applicants. Regardless of your working arrangement, we support a healthy work‑life balance through our wellbeing programs.

The working arrangements for this role are accurate as of the date of posting and may change based on business or client needs. We will always be clear about role expectations.

What you need to have to be considered

• Minimum of two years' related experience. Experience in customer service and/or help desk preferred. Healthcare industry experience is a plus.
• Proficient in Microsoft office applications, strong written and verbal communication skills and a strong affinity for customer service/people
• Strong written and verbal communication skills with a customer‑first mindset.
• Proficiency with Microsoft Office applications.
• Ability to manage multiple priorities in a fast‑paced environment while maintaining professionalism and attention to detail.

These will help you stand out

• Understanding of healthcare clearinghouse operations and revenue cycle management.
• Knowledge of HIPAA, X12, and ANSI EDI transaction standards.
• Bachelor's degree in Business Management, Healthcare, or equivalent practical experience.
• Strong problem‑solving, organizational, and self‑directed working skills.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

• Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

The annual salary for this position will be in the range of $40-$50K depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.

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