Health Support Officer

Title: Health Support Officer

Location: Sydney Australia

Job Description:

The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Health Support Officer

We are currently looking for an experienced Health Support Officer to join the team based in Sydney,

You will play a crucial role as the first point of contact for incoming calls, responsible for patients accessing virtual healthcare services. This role is responsible for answering inbound calls, collecting and verifying patient information, assessing the urgency of medical concerns based on protocols and routing calls to the appropriate clinical staff or services.

This is a part-time role requiring availability for the following shift pattern:

Part-Time: 4 days a week, Wednesday to Saturday, 9:30 PM - 5:30 AM. We don't have any shifts available outside of these hours.

Your responsibilities will include:

• Answer and manage incoming calls promptly and professionally and with empathy

• Accurately collect and record information from callers using internal systems

• Prioritise and escalate urgent calls based on established protocols

• Provide callers with information, instructions, or guidance as appropriate.

• Transfer calls or dispatch relevant personnel/ services when necessary.

• Maintain confidentiality and adhere to data protection standards

• Stay updated on organisational policies and emergency procedures

• Perform administrative tasks as required (e.g. Updating logging reports)

• Support clinicians with non-clinical coordination tasks as needed.

• Booking appointments using a medical map

About you:

• Strong verbal communication skills with a calm and compassionate demeanour

• Experience in customer service healthcare or call centre environments

• Competence in using digital tools, electronic health records and call centre software

• Ability to multi-task and manage high call volume in a fast-paced environment

• High attention to detail and strong documentation skills

• Knowledge of basic terminology and patient care workflows

Caring Counts

It's at the heart of everything we do, and we show we care by living our five core Caring values: Empathy, Accountability, Inclusion, Collaboration and Growth.

Sedgwick is an equal opportunity employer and have been named an Inclusive Employer by the Diversity Council of Australia 2023-2024.

We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations, we encourage you to let us know at the time of your application.

Interested in this opportunity? Please click APPLY and upload an up-to-date copy of your CV!

Why Sedgwick?

Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

With such a wide range of services, across multiple business units, we are sure to have an opportunity available that will align with what you are looking for!

Some of the Benefits of working with us are:

• Hybrid working arrangement. #LI-Hybrid

• Professional Development through Sedgwick Australia University

• +0.5 % on top of Superannuation Guarantee

• Domestic and International Career Pathways

Sedgwick is an Equal Opportunity Employer.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.