Global Customer Operations

Global Customer Operations

Location: Bogotá Temporal

Job Description:

• Come work for an international company from the health industry in the GCO Dept.
• We offer a Hybrid work, going to the office once a week, in Bogotá, COP 4.5M
• Acerca de nuestro cliente

A dynamic, global organization committed to excellence in customer operations, offering growth, innovation, and impactful leadership opportunities in supply chain.

Descripción

Here are the key responsibilities for the Global Customer Operations Associate Supervisor role:

• Lead and manage the Global Customer Operations team to ensure timely and accurate customer service.
• Oversee staff selection, training, development, and shift coverage.
• Develop and maintain documentation such as SOP's, work instructions, and training records.
• Monitor and analyze performance metrics to identify strengths and areas for improvement.
• Manage employee performance, including evaluations, improvement plans, and disciplinary actions.
• Ensure compliance with internal policies and contribute to continuous improvement efforts.

Perfil buscado (h/m)

Bilingual (En & Sp) proactive leader with strong communication skills, proven experience in customer service or call center environments, and a talent for team development.

Qué Ofrecemos

Work in a multinational health company. Hybrid work with only one day in the office per week. Monthly salary of COP 4.5 M. Obra o labor contract for 6 months with the possibility to extend it for 6 more.

Contacto Carlos Correa

Ingresar referencia para vacante JN-102025-6866204