General Manager, Mortgage

Title: General Manager, Mortgage

Location: New York, NY | San Francisco, CA | Austin, TX

Job Description:

Mesa is the first homeowner membership platform - combining credit cards, mortgages, and rewards to make homeownership more affordable and rewarding. Americans spend $8T on homeownership annually and over a third of their incomes just on their mortgage payment - that’s the home cost crisis. With the Mesa Mortgage and Mesa Homeowners Card, members earn value back for every dollar spent on their home. Mesa is bringing credit card-style benefits and rewards to every financial product for homeowners.

We’re looking for a General Manager, Mortgage to lead Mesa’s mortgage business end-to-end. You’ll own the P&L, set the strategic direction, and oversee every aspect of the operation — from origination and fulfillment to partnerships, pricing, and more.

You’ll work cross-functionally with product, engineering, operations, compliance, and growth to build a best-in-class digital mortgage experience that’s faster, simpler, and more rewarding for homeowners.

This is a senior leadership role that sits at the intersection of fintech, credit, and homeownership.

How you’ll make an impact:

• Own the full P&L for Mesa’s mortgage business, including volume, margins, loss rates, and growth targets
• Define and execute the strategic roadmap for purchase, refinance, and HELOC products
• Lead mortgage operations — underwriting, processing, closing, and secondary market delivery
• Oversee credit, risk, pricing, and compliance policies across federal and state regulations
• Partner with product and engineering to build technology that automates decisioning, improves member experience, and reduces cost per loan
• Develop and execute marketing and acquisition strategies to drive mortgage volume and retention
• Build and manage strategic partnerships with lenders, servicers, and capital markets partners
• Hire, mentor, and grow a world-class team across operations, credit, and growth
• Use data to drive performance management, forecasting, and investor reporting
• Continuously optimize operational efficiency, turnaround time, and customer satisfaction

What We’re Looking For

• 10+ years of experience in mortgage, lending, or consumer finance; 5+ years in senior leadership
• Deep expertise across mortgage origination, underwriting, and compliance
• Proven experience owning a P&L and scaling a high-volume or technology-driven mortgage business
• Analytical mindset — strong modeling, data analysis, and decision-making skills
• Experience collaborating with product and engineering teams in a fintech or digital lending environment
• Exceptional communication and leadership skills; ability to influence at all levels
• Passion for innovation in homeownership and improving consumer outcomes

Benefits:

• Competitive compensation, including meaningful equity
• Best in class health, dental, and vision insurance
• 401(k) plan
• Unlimited vacation policy

Location: This is a hybrid role, requiring four days per week in one of our offices in San Francisco, CA; New York, NY; Austin, TX