Fraud Operations Specialist I

Title: Fraud Operations Specialist I

Location: Remote Canada

Job Description:

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

The Fraud Operations Team is looking to fill a specialist position on the Compliance Investigations team. The ideal candidate will work on multiple case queues and take ownership of a variety of responsibilities, ranging from ad hoc reviews, sanctions and PEP alerts, and bank partner escalations. They should have a deep understanding of their specific work and case types, as well as familiarity with the operations of other Ops teams. With minimal direction from leadership, this person will be able to prioritize tasks, resolve issues, and meet production and accuracy goals. They will also assist teammates and shared services with questions, support cross-functional collaboration, handle vendor escalations and more challenging cases.

What You'll Do

• Regularly review suspicious account activities, diagnose account issues, and identify links to deter fraud attacks

• Monitor and review accounts flagged for potential fraud risk, Sanctions and PEP reviews

• Work collaboratively with multiple teams like Fraud Strategy & Analytics, Financial Crimes and Merchant Risk to share fraud trends and provide insight on new fraud behaviors and methods

• Independently solve complex fraud scenarios and cases using data and information from various tools and solid judgment

• Optimally handle ad hoc tasks and small projects

• Support vendor teams with escalations

What We Look For

• Background in fraud operations, compliance, and/or chargebacks/disputes within the tech or fintech industry

• A keen eye for detecting and deterring fraud and risk behaviors

• Experience and knowledge of utilizing fraud investigative techniques and practices

• Excellent analytical and problem solving skills

• Solid understanding of SQL and/or some programming language is a plus

Pay Grade - E
Equity Grade - 1

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).

CAN base pay range per year: $63,000 - $83,000

#LI-Remote

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: 

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents 
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

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