Elevated Dining Specialist

Title: Elevated Dining Specialist

Location: Cape Town Western Cape ZA

Type: Full-time

Workplace: Hybrid 

Job Description:

As a Lifestyle Manager – Dining Specialist, you will be assisting some of our most important members at Ten, including top entrepreneurs, leaders in business, sport, and entertainment, and ultimately our corporate client’s most valued customers. You will be expected to grow and retain loyalty by delivering World Class service to this highly significant and expectant group of members, ensuring every individual is able to truly live their life x Ten.

 

When assisting members, you will quickly and easily create connections, build strong relationships, and deliver a seamless, tailored, valued, and responsive experience every time. You will take a lead role in continually improving how we match the wants and needs of both them and their family, role modelling your passion for service quality and delivery. You will also have a strong personal desire to consistently exceed key performance indicators and for your own development, being determined to succeed and eager to take on the next challenge – or add the next set of skills to your already formidable arsenal.

 

You will be invested in keeping a keen and intimate understanding of our service offering, enjoying collaboration with colleagues as together you effectively and creatively offer a rich and diverse experience to members. Bringing Ten’s service to life in a manner personalized to each unique individual will be key to ensuring that they’re gaining as much value as they can from their membership, and they grow into true advocates of our service.

 

Key Responsibilities

Personal management & development

• You manage your time and workload effectively — delivering world-class service within agreed deadlines and consistently exceeding KPIs.


• You take clear ownership of your performance, understand your strengths, and proactively work on areas for improvement.


• You actively participate in meetings and team activities — sharing advice, technical knowledge, training and guidance with colleagues.


• You give (and welcome) positive and constructive feedback to help our team continuously learn and improve.


• You’re passionate about personal development and ongoing learning — you seek out growth.

 

Specialist knowledge

• You stay up-to-date with developments in your specialist area and make the most of time spent with specialist teams to strengthen your skillset.


• You proactively take part in specialist team activities, events and initiatives to continually develop your expertise.

 

Service quality

• You deliver world-class customer service that meets member needs — self-challenging and collaborating with colleagues to shape best practice.


• You keep members at the heart of everything you do — striving to provide seamless, tailored, valued and responsive experiences on every interaction.


• You understand what drives dissatisfaction, identify ways to solve this, and share insight to help improve our service for the long-term.

 

Requirements

What We’re Looking For

• Proven UK dining experience — you understand the UK dining landscape and know what elevates a dining experience from good to genuinely memorable.


• A proactive mindset — you’re someone who says “can do, will do” and takes initiative to get things done, even when the path isn’t clear.


• Empathy and connection — you build trust easily and genuinely care about the people you work with and serve.


• Ownership and accountability — you take pride in your work, follow through on commitments, and always aim for excellence.


• Resilience under pressure — you stay calm and focused, even when things get tough.


• Exceptional communication skills — you’re articulate, engaging, and know how to make every interaction count.

 

Guidelines for Hybrid/Home Office :

• Located in South Africa or United Kingdom.


• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office


• A secure home office at your confirmed address, free from background noise or other distractions


• You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. To check your internet speed please click here, follow the instructions and once you have your results, please take a screenshot and upload this on your application form.

 

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.

 

Rewards designed around you:

• A competitive salary depending on experience, performance based bonus


• Access to a world of professional lifestyle and travel networks - tap into a pool of knowledge


• 
  Hybrid working. You can combine working from home and working from the office.


• 
  Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.


• 
  Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.


• 
  Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.


• 
  Remote Working Holidays - possibilities to Travel and Work anywhere in the world!


• 
  Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!


• Be part of our global, dynamic, and inclusive Team, with diversity at its core.


• Genuine career opportunities within a dynamic and international company.

 

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

Beside offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives. As a Certified B Corp company, we join a global community of businesses united by a shared goal of making a positive impact on society and the environment. 

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalization platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience


• Invest in technology


• Expand contracts with new and existing clients


• Establish a foothold in new markets by leveraging its market-leading service proposition

 

For more information, please watch Ten's Growth Engine Video.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

 

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”