Ecommerce Operations Engineer and Analyst

Title: Ecommerce Operations Engineer and Analyst

Ecommerce

Location Atlanta, Georgia, United States of America

Job Type Full time

Purpose:

At Floor & Decor, we’re transforming spaces and careers across the country. The most exciting thing we’re building isn’t just floors—it’s a company without ceilings where dreamers, thinkers, and doers shape our future. With over 250 stores and counting, this is where ambition meets opportunity. Are you looking for new challenges? Let's build what's next.

Floor & Decor is hiring an E-Commerce Operations Engineer to own day-to-day site stability and data integrity across Salesforce Commerce Cloud (SFCC), search, pricing/inventory feeds, CDN, and key integrations. You’ll lead incident response, drive root cause analysis, and coordinate fixes with external development partners—keeping our high-traffic site fast, stable, and trustworthy.

What You’ll Do

• Monitor, triage, and resolve production issues impacting site performance, checkout, feeds, and content.

• Lead incidents end-to-end: detect, mitigate, communicate status, and coordinate cross-team resolution; publish post-incident RCAs.

• Validate data flows (prices, inventory, content) across pipelines and integrations; spot anomalies early and prevent recurrences.

• Own web fundamentals: CDN/DNS/SSL/caching hygiene; work closely with Cloudflare and platform partners.

• Instrument and improve: use monitoring/alerting (e.g., Dynatrace, Noibu, Splunk, Lighthouse) to reduce noise and MTTR.

• Partner with Sr. Manager, E-Commerce on initiatives that improve conversion, stability, and security.

• Create/run playbooks for jobs, replications, site configuration, and e-commerce feeds; harden change/release handoffs.

Minimum Eligibility Requirements:

• Bachelor's Degree in MIS, Computer Science, Business, Communications or related fields
• 2+ years in website Production Support or related technical support role with responsibility for monitoring site performance and triaging incidents
• Familiarity with common website building languages, frameworks, platforms and libraries (HTML, CSS, SOAP, REST, JavaScript frameworks (Angular, React, JQuery), Bootstrap)
• Ability to clearly breakdown and communicate complex technical issues to Engineers, Developers, Stakeholders, and Product - implementing fixes and determining root cause
• Strong attention to detail - able to manage multiple projects simultaneously in a fast-paced environment
• Excellent time management, organizational, and communication skills

Preferred Skills and Experience

• Must be able to handle issues that arise with minimal oversight or guidelines and work under pressure
• Understanding and practical experience working with website networking (SSL Certs, DNS Records, CNAMES, A Records) and CDN technology (Cloudflare)
• Familiarity with e-commerce payment systems, checkout flows, and integration with third-party payment gateways
• Experience or familiarity with Demandware/Salesforce Commerce Cloud
• Experience with website monitoring tools such as Lighhouse, Noibu, Splunk, Dynatrace
• Experience with running data and code replication, scheduling jobs, site configuration and e-Commerce feeds
• Experience with ticketing systems Jira, and Service Now

Essential Job Functions:

• Communicate with ECOMM stakeholders regarding site issues, root causes, performance, and site health
• Provide website issue replication, validation and troubleshooting of customer issues (including integrations to external systems)
• Coordinate with Product Managers, UX Specialists, Business Analysts, Developers, and Architects to investigate and track resolution
• Perform analysis of alerts/errors in logs to determine impact, recommend steps to mitigate impact and work with the Delivery Team to determine best-fit resource for resolution
• Proactive monitoring, and site administration for ECOMM applications and systems; run health checks after every release, and document findings and root cause; resolve urgently or escalate to developers
• Become a subject matter expert on the existing website technology stack, general integration data flow, and the underlying business rules

Working Conditions (travel & environment)

• Hybrid position (both remote and onsite time required)
• Limited travel required including air and car travel
• While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to mode

Benefits & Rewards

• Bonus opportunities at every level

• Career advancement opportunities

• Relocation opportunities across the country

• 401k with discretionary company match

• Employee Stock Purchase Plan

• Referral Bonus Program

• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.