E-commerce and web coordinator

Title: Coordonnateur(rice ) e-commerce & web / E-commerce & web Coordinator

Location: Remote, Canada

Type: Full Time

Workplace: remote

Category: E-commerce

Job Description:

SmartBug Media is the full-service digital agency of choice for organizations looking to create resilient growth across the customer lifecycle. From marketing to sales, revenue operations to customer success, e-commerce to onboarding, SmartBug combines sound strategies and technology with top talent to mitigate future risks and chart a path to continued success. As a fully remote team of over 300 professionals, we believe in delivering exceptional work without compromising work/life balance, no matter your location. Recognized globally, we've been named to the Inc. 5000 list seven times, the Adweek 100 four years in a row, and have won multiple Comparably awards for our culture and leadership. We're not only the highest-rated HubSpot partner globally, but also a two-time HubSpot NA Partner of the Year and a proud Elite Partner. Add to that our Master Elite partnership with Klaviyo and our proud partnerships with Shopify and Google.

SmartBug Media is the full service digital agency of choice for organizations looking to create resilient growth across the entire customer lifecycle. From marketing to sales, revenue operations to customer success, and e-commerce to integration, SmartBug combines sound strategies and technology with top talent to de-risk the future and set the course for continued success. As a fully remote team of over 300 professionals, we believe in delivering exceptional work without compromising work/life balance, no matter where you are. Recognized globally, we've made the Inc. 5000 list seven times, the Adweek 100 four years running, and won numerous Comparably awards for our culture and leadership. We're not just HubSpot's highest-rated partner worldwide but also a two-time HubSpot NA Partner of the Year and proud Elite Partner. Add to that our Master Elite partnership with Klaviyo and our proud partnerships with Shopify and Google.

The role of the e-commerce coordinator – current requests involves ensuring the efficient management of maintenance and update projects on the Magento, Shopify, WordPress, and Craft CMS platforms. You will help track customer requests, analyze their needs, and coordinate tasks with the technical team to ensure the quality and stability of e-commerce sites.

A typical day for you would be:

- Participate in the analysis and monitoring of customer requests, in order to propose suitable and realistic solutions;

- Plan, coordinate and supervise maintenance plans as well as technical updates on Magento, Shopify, WordPress and Craft CMS;

- Ensure internal communication with the production team (developers, designers, QA) for smooth monitoring of tasks;

- Make, when possible, simple adjustments on the platforms (content, products, configurations);

- Monitor time allocated to tasks and ensure fair invoicing according to planned estimates;

- Identify potential risks and contribute to proactive project management;

- Check the quality of deliverables before putting them online.

The E-commerce Coordinator – Current Requests role involves ensuring the efficient management of maintenance projects and updates on Magento, Shopify, WordPress, and Craft CMS platforms. You will participate in tracking client requests, analyze their needs, and coordinate tasks with the technical team to ensure the quality and stability of e-commerce sites. 

A typical day for you would be:

- Participate in the analysis and tracking of client requests to propose suitable and realistic solutions.Plan, coordinate, and oversee maintenance plans as well as technical updates on Magento, Shopify, WordPress, and Craft CMS;

- Ensure internal communication with the production team (developers, designers, QA) for smooth task tracking;

- Perform simple adjustments on the platforms when possible (content, products, configurations);

- Track time allocated to tasks and ensure accurate billing according to planned estimates;

- Identify potential risks and contribute to proactive project management;

- Control the quality of deliverables before going live.

Requirements:

•  

  • Minimum 2 years in the web field, ideally in e-commerce;
  • At least 1 year in digital project coordination;
  • Good knowledge of Magento, Shopify, WordPress and Craft CMS;
  • Solid understanding of maintenance and quality assurance processes;
  • Experience in a digital agency or in managing multiple client sites (an asset);
  • Bilingualism (an asset).
  • Minimum 2 years in the web field, ideally in e-commerce;
  • At least 1 year in digital project coordination;
  • Strong knowledge of Magento, Shopify, WordPress, and Craft CMS.Solid understanding of maintenance processes and quality assurance;
  • Experience in a digital agency or managing multiple client sites (an asset);
  • Bilingual (an asset).

Skills:

•  

  • Ability to manage multiple projects and priorities simultaneously;
  • Organization, rigor and attention to detail;
  • Good understanding of customer needs to ensure effective follow-up without being the main contact;
  • Smooth collaboration with internal teams and a sense of a job well done.
  • Ability to manage multiple projects and priorities simultaneously;
  • Organization, rigor, and attention to detail;
  • Good understanding of client needs to ensure effective follow-up without being the primary point of contact;
  • Smooth collaboration with internal teams and a commitment to quality work.

Ce que l'on t'offre / What we offer:

•  

  • Professional development – ​​training and events will be part of your daily life;
  • A schedule that fits your personal life – walk your dog or do your laundry during the day. At SmartBug, we trust you;
  • Modern offices and facilities – just wait until you see the view from the terrace! The option to work from your St-Lambert office, home, or cottage – the choice is yours;
  • A group insurance program and an RRSP with employer contribution, as soon as you start your job;
  • A 24/7 telemedicine service and an employee assistance program;
  • In addition to the holidays, one week off between Christmas and New Year's Day, as well as five flexible days;
  • A relaxed, family atmosphere, with many opportunities to socialize with your colleagues: happy hours, festive events, activities of all kinds;
  • Computer hardware for home and office, SmartBug clothing, and much more!
  • Professional development – training and events will be part of your daily routine;
  • A schedule adapted to your personal life – walk your dog or do laundry in the middle of the day. At SmartBug, we trust you;
  • Modern offices and facilities – wait until you see the view from the terrace!
  • The possibility to work from the St-Lambert office, from home, or from the cottage – you choose;
  • A group insurance program and an RRSP with employer contribution, from day one;
  • A 24/7 telemedicine service and an employee assistance program;
  • In addition to vacation time, one week off between Christmas and New Year's, as well as five floating days;
  • A family-friendly and relaxed atmosphere, with several opportunities to socialize with your colleagues: happy hours, festive events, activities of all kinds;
  • Computer equipment adapted for home and office, SmartBug apparel, and much more!