Director, PMO - Digital and Customer Experience

Title: Director, PMO - Digital & Customer Experience

Location:

Dallas, TX, United States
Charlotte, NC, United States
Melville, NY, United States
(Hybrid)

Job Description:

About ADI Global Distribution

ADI Global Distribution is a leading distributor of security, AV, and low-voltage products, serving a global customer base with a commitment to innovation, operational excellence, and customer-centric solutions. We are transforming our digital and customer experience capabilities to better serve our partners and customers across all channels.

Position Summary

We are seeking a strategic and execution-focused PMO Director to lead the Program Management Office for our Digital Experience and Customer Experience (DX/CX) organization. This role will be responsible for driving the successful delivery of complex, cross-functional digital initiatives that enhance customer engagement, streamline operations, and accelerate business growth.

Key Responsibilities

• Establish and lead the PMO function for the DX/CX organization, including governance frameworks, reporting standards, and delivery methodologies (Agile, Hybrid, or Waterfall).
• Define and manage portfolio-level roadmaps, prioritization processes, and resource planning across digital and customer experience programs.

Program & Project Delivery

• Oversee the execution of strategic digital initiatives including eCommerce, customer portals, personalization, CRM, and omnichannel experiences.
• Ensure projects are delivered on time, within scope, and within budget while meeting business objectives and customer expectations

Stakeholder Engagement

• Partner with senior leaders across Product, IT, Marketing, Sales, and Operations to align on priorities, dependencies, and business outcomes.
• Act as a trusted advisor to executive leadership, providing visibility into program health, risks, and opportunities.

Team Leadership

• Build, mentor, and lead a high-performing team of program and project managers.
• Foster a culture of accountability, continuous improvement, and customer-centric delivery.

Performance & Reporting

• Develop KPIs and dashboards to track program performance, value realization, and customer impact.
• Drive transparency and data-driven decision-making across the portfolio.

YOU MUST HAVE:

• 10+ years of experience in program/project management, with at least 5 years in a leadership role within a digital or customer experience-focused organization.
• Proven success managing large-scale digital transformation programs in a matrixed, global environment.
• Exceptional communication, leadership, and stakeholder management skills.
• Strong understanding of digital platforms (eCommerce, CMS, CRM, analytics, etc.) and customer experience best practices.
• Experience in Agile, SAFe, and/or hybrid delivery methodologies.
• PMP, PgMP, or Agile certifications required.

WE VALUE:

• Ability to influence at varying levels across the organization
• Excellent communication skills
• Operational excellence
• Business Acumen

Why Join ADI?

Be part of a global leader in distribution with a strong commitment to digital innovation.

Lead high-impact programs that directly shape the customer experience. Collaborate with passionate, forward-thinking professionals in a dynamic environment.

#LI-FH1 #Hybrid

Incentive EligibleRBP

BusinessADI Global Distribution

Hiring Salary RangeThe typical hiring salary for this role, ranges from USD $176956.52 to $264000.0 per year but varies by specific work location. For example, the hiring salary for this role in Melville, NY is $212347.83 to $316800.0 per year and New York City, NY is $221195.65 to $330000.0 . Within a range, Resideo determines base pay for an individual based on various factors, including market conditions, skills, and experience.

Incentive Eligible (RBP)This position is eligible for a performance-based bonus of up to 15% of the annual base salary. The bonus is contingent upon both individual and company performance.

BenefitsResideo provides comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, 401k Plan, vacation & holidays.