Director, Client Solutions

Title: Director, Client Solutions (Professional Services)

Location: Atlanta, GA - USA

Department: Client Solutions – Client Solutions

Atlanta, GA / USA

Client Solutions – Client Solutions /

Full-Time /

Hybrid

Job Description:

The Company

SpryPoint is revolutionizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only cloud-native platform built specifically for modern utilities.

Founded by industry veterans in 2012, we've grown from a profitable startup to a rapidly scaling company of 285+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.

We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success—achieving 100% customer reference ability.

Backed by strategic investment from Norwest Venture Partners since 2023, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.

Join us in transforming an essential industry that powers communities across the Americas.

Join SpryPoint: Powering the Future of Utilities.  

At SpryPoint, we’re transforming the utility sector with smart, cloud-based solutions. Since 2011, we’ve helped utilities across North America modernize their operations with innovative software in billing, customer relationship management, and data analytics. Our mission is simple: deliver smarter solutions that make utilities more efficient and better equipped to serve their communities.

We’re looking for a Director, Client Solutions (Professional Services) to lead high-impact client portfolios, drive flawless implementations, and build the teams that power utility transformation across North America.

This is a hybrid position. The successful candidate will be required to work from our downtown Atlanta office three days per week, and with additional travel across North America as needed (up to 30% of the time).

What You'll Do:

• • Lead Strategic Client Portfolios: You'll own the success of a portfolio of high-impact client implementations- setting strategy, driving execution, and ensuring every project delivers on time, on budget, and with excellence. You'll be the connective force across delivery, product, advisory, and operations, representing your portfolio in executive forums and aligning work to SpryPoint's broader transformation goals.
  • Drive Operational and Financial Performance:  You'll manage portfolio-level P&L, including effective rate, revenue forecasting, and milestone attainment. You'll optimize resource utilization across your teams, lead capacity planning and hiring decisions, and partner closely with Business Operations to ensure financial health and accountability.
  • Champion Client Success: As executive sponsor for your assigned clients, you'll manage escalations, lead governance and steering committees, and ensure flawless go-lives. You'll maintain strong client relationships, drive referenceability, and deliver consistently high satisfaction scores that reflect the quality and care behind every engagement.
  • Build and Develop High-Performing Teams: You'll coach and develop three Team Leads and their teams across project management, solution architecture, and implementation- supporting career growth, resolving challenges, and fostering a culture of excellence and continuous feedback. You'll conduct skip-levels, oversee performance management, and ensure your teams have what they need to thrive.

What We're Looking For:

• • Experienced Professional Services Leader: You bring 8+ years of leadership experience in Professional Services within a SaaS environment, with a proven track record of managing $15M+ P&L and leading teams of 25+ people through growth and change.
  • Operationally Excellent and Financially Savvy: You have strong financial acumen, deep expertise in delivery operations, and a history of building or improving processes and systems to support scale. You know how to bring order and clarity during periods of rapid transformation.
  • Exceptional Communicator and Stakeholder Manager: You're a trusted executive presence- confident in client-facing settings, skilled at managing escalations, and adept at communicating across all levels of the organization with clarity and impact.
  • Enterprise Software Implementation Expert: You understand the complexities of enterprise software implementations, project governance, and what it takes to deliver successful outcomes in demanding, high-stakes environments

What You'll Bring:

• • Lead with clarity, care, and conviction, inspiring confidence in your teams and clients alike.
  • Translate complexity into strategy and action (i.e. clear plans and measurable outcomes) 
  • Build trust through disciplined delivery and authentic engagement, showing up with integrity and follow-through
  • See every interaction as an opportunity to empower your teams, deepen client partnerships, and drive meaningful impact

How You'll Be Measured:

• • Portfolio effective rate and milestone attainment
  • On-time go-live and schedule variance
  • Portfolio-level NPS and client referenceability
  • Revenue forecast accuracy and attainment
  • Employee retention and development outcomes

Join us in transforming the utility sector with smart, innovative solutions that matter. Your expertise will directly impact how utilities serve millions of customers across North America.

Ready to power the future? Let's talk.

 Expect More From Your Career at SpryPoint

 Work your way - Hybrid environment with an office in downtown Atlanta and flexible working hours

 Competitive Total Rewards - Comprehensive compensation package that grows with you

Complete Setup - MacBook + $500 to create your ideal home workspace

 Total Wellness - Health, dental, vision, and life insurance from day one

 Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days

 Future Security - RRSP (Canada) and 401k (US) matching programs

 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program

Team Connection - Annual company events and team offsites that bring us together

Professional Identity Verification

To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a formal background check and identity verification as a part of our SOC 2 compliance procedures.

Equal Opportunity & Inclusion

SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.

Accommodations

Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.